English-Speaking Customer Service Representative -- 2

***TRAVEL REQUIRED*** We are The Phoenix Group and we are looking for individuals that are wanting a change in their lives and a chance to prove themselves. We are looking for a Customer Service Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. To be successful, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Customer Service Representative Responsibilities: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. - Building lasting relationships with clients and other call center team members based on trust and reliability. - Utilizing software, databases, scripts, and/or tools appropriately. - Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. - Making sales or recommendations for products or services that may better suit client needs. - Taking part in training and other learning opportunities to expand knowledge of company and position. - Adhering to all company policies and procedures. Customer Service Representative Requirements: - High school diploma or equivalent. - More education or experience may be preferred, however, training will be provided. - Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. - Understanding of company products, services, and policies. - Proficiency with computers, especially with CRM software, and strong typing skills. - Ability to ask prying questions and diffuse tense situations. - Strong time management and decision making skills. - Adaptability and accountability. There is an ongoing need to fulfill this position.  All applicants will be contacted within 1-2 days. Salary and Benefits: Annual salary range: $50,000 to $60,000 USD, based on qualifications and experience. Provided accommodations and meals. Visa sponsorship and assistance. Air tickets for relocation and annual vacation. Health insurance coverage. Join our dynamic and diverse team at Phoenix Financials and play a vital role in delivering exceptional customer service experiences to our English-speaking clients. To apply, please submit your resume and cover letter outlining your relevant experience and qualifications.