Sales outbound call center jobber

...annonser osv. Har du referansecaser / eksempler på hva du har gjort før er det en fordel. _________________________________________________________________________ I require help for both strategy and administration of facebook, instagram and potentially google advertising. Creation and maintenance of ads and campaigns, testing and optimization with the goal of increased market share, increased sales and increased ROAS. The company / products to be marketed are www.sigbergaudio.no. Advertising in English, main target is Europe initially. Freelance / part-time work, preferably communication by chat. Looking for someone with good expertise in ad administration and advertising strategy, A-B testing of ads, etc. I'd be interested in hearing about reference c...

We need help to get sales to my website via social marketing. We are a Norwegian company and we need our customers to be in some regions of Norway like Oslo and Akershus. You need to be a professional at what you do and have a lot of experience.

!21740&authkey=!AFVz5FB1wpmcxOE&ithint=folder%2cdocx Budget $40 For this project is creating a Front End and Back End MS A...For this project is creating a Front End and Back End MS Access Database that will hold Historical Data also The First Form will have two buttons on it 1. One Button Titled MARS 2. Second Button Titled PSB Creating the MARS Form 3. This form will need to look and act identical to the ****_Call_Audit_Score_Card Creating the PSB Form 4. This form will need to look and act like the *** Call Score Form ***Please take time to review the excel spread sheet with hidden tabs formulas and VBA !21740&authkey=!AFVz5FB1wpmcxOE&ithint=folder%2cdocx

...alternativet for akkurat din bedrift eller ditt produkt. Vår type markedsføring skal garantere at publikum vil huske akkurat din bedrift eller ditt produkt. Vi kan tilby din bedrift følgende tjenester: - Profilering på nett - Profilering på papir - Alt innen markedsføring på alle plattformer - Alt innen reklame på alle plattformer CLUB Media er din total leverandør innen markedsføring. sales-team Vi er best til å tenke utenfor boksen! dette står vi for 100%. CLUB Media skal posisjonere seg godt i markedet som et uavhengig norsk kommunikasjonbyrå, med fokus på å skape målbare økonomiske resultater for kundene våre. -------------------------------------...

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Hello, I need the following in urdu. Shama restaurant Dahi Barey Falooda Pakorey Mango Lassi Special goat Karahi Special Chicken Biryani Shama Restaurant ki taraf sey sub ko Ramzan Mubarik Masjid Omer ,+Brooklyn,+NY+11235&ie=UTF-8&ei=-PPaUf3QCe3F4AOS3YFY&ved=0CAoQ_AUoAg Islamic Center of Brighton Beach Kalma Thanks Tahir

I'm looking for a professional secretary to manage and handle all of my phone calls using our dedicated phone system software. The selected candidate must be highly organized, courteous, and must be able to handle high volumes of calls in an efficient and effective manner. Key Responsibilities: - Answering phone calls -Making appointment on our software program. -Helping employees with their schedules. - Taking clear and concise messages on my behalf when necessary. Ideal Skills and Experience: - Previous experience as a secretary or in a similar role - High level of professionalism - Excellent verbal communication skills - Proficient with phone system software - Detail-oriented and superb organizational skills This position does require English language skills, knowledge of ...

...The page should appeal to both men and women, leveraging a design that incorporates elements of luxuriousness and sophistication. I appreciate all concepts, but a minimalistic and clean design is not my preference. Key Features: - A product reviews section to build authenticity and trust among potential buyers. - A recommended products feature to increase visibility of various items and boost sales. - A consistent and clear size guide to help customers make their selections more confidently. The ideal candidate for this job will have significant experience in Shopify design, especially in the fashion sector. Familiarity with luxury apparel and an understanding of colour schemes that exude elegance and sophistication are crucial. Demonstrable ability to incorporate specific key ...

...create an engaging nutrition website that primarily sells e-books. The site should also offer valuable resources in the form of freebies and nutritional guides. To access these free resources, visitors should be prompted to sign up for a newsletter. The key elements of the project include: - Building a visually appealing and user-friendly website that integrates e-commerce capabilities for e-book sales - Creating a system that requires visitors to sign up for a newsletter to access freebies and guides - Developing a library of e-books for sale, with the potential for expansion in the future Ideal freelancers for this project should have: - Proven experience in e-commerce website development, particularly with digital products - A strong understanding of user experience and an a...

I am searching for a Sales Representative specialized in technology. Your role will be to attract startup clients for my website development business. Key Responsibilities: - Prospect and qualify potential startup clients - Maintain relationships with clients - Utilize phone calls as a primary method of communication Ideal Skills and Experience: - Solid experience in the tech industry - Ability to articulate the value of web development services - Proven record in tech sales This role requires a deep understanding of the startup ecosystem and how to address their unique needs. Apply if you can confidently navigate these spaces.

I need someone who can research the regulations for importing and selling industrial RFID reader in Hong Kong. A brief report needs to be made with the following information: 1) Regulations related to the import of RFID reader ・ Approval and license that importer and distributor are obliged to obtain prior to the import and selling of RFID reader (such as OFTA license) ・ Related laws and regulatory authorities 2) Regulations and standards related to the sale of RFID reader, such as Quality standards or quality requirements, Environmental requirements (RoHS etc.) that need to be satisfied (if any) ・ Regulations regarding labels (labeling requirements, if any) ・ Each report needs to be made in English and will be of about 4 sheets of A4 paper (about 2,000 words). I want the reports to be ...

I'm looking for a skilled copywriter who can assist me with creating engaging written content that appeals to both businesses and consumers. The main aim...of the project is to effectively communicate my message and enhance my brand image. The successful candidate should be able to craft high-quality, persuasive copy that ultimately drives sales and boosts brand recognition. Key requirements include: - Crafting compelling copy that resonates with a wide target audience. - Implementing effective SEO techniques to boost website performance. - Understanding of both B2B and B2C messaging to create tailored content for each audience segment. Experience in both B2B and B2C copywriting, as well as a proven track record of enhancing brand awareness and driving sales, would...

...expert in Perfex CRM with a knack for creating well-organized and professional-looking PDF templates. Here's what I need: 1. "Total Amount" Layout Changes: - Replace the current numerical display of the total amount with a written format. - The currency should be displayed in words and must be in Euros (EUR). 2. Footer Alterations: - Incorporate legal information about my company in the center of the document footer. These modifications are crucial for improved visual representation and legal compliance. The freelancer hired for this task should understand the principles of layout design, the specifics of the Perfex CRM system, and be able to work independently with minimal supervision. An eye for detail and strong understanding of legal requirements in...

Project Description: We are looking for a skilled WordPress developer to build a website for...support Budget and Timeline: Please provide your estimated quote and timeline based on the requirements described above. Selection Criteria: Proposals will be evaluated based on previous work with WordPress and especially any experience in creating websites for financial services. Please include links to your past projects, especially those that involve complex functionalities like those described. Call to Action: Interested candidates are encouraged to submit a proposal outlining their approach to the project and how they would meet our requirements. Please include examples of past WordPress projects, particularly those in the financial sector. my current website is

Develop a prediction model to identify fake orders and suspicious transactions and forecast the sales of different products. I just need separate for each below mentioned task. Perform these task and show each one in Jypyter Notebook:- 1) Data Understanding and Pre-processing 2) Data Wrangling Operations 3) Descriptive Analytics 4) Diagnostic Analytics 5) Predictive Analytics 6) Recommendations and Conclusions The link of the dataset is

I'm in need of an experienced US telemarketer for a cold calling market research campaign to gather feedback on Pool Service companies (business statistics, size, etc.) and software usage. Your tasks will include making calls, asking targeted questions, and gathering and ...Google Sheets - Schedule interviews via Calendly (offering $USD incentive for participation) Ideal Skills and Experience: - Background in US telemarketing - Previous experience in conducting cold feedback phone calls - Strong communication skills - Attention to detail for accurate recording of feedback Please note, the software feedback is the main goal here, not lead generation or sales promotion. It's essential that the freelancer can handle calls professionally and maintain a high level ...

We are an EdTech startup seeking highly motivated Sales Development Representatives to join our team. As a Sales Development Representative, you will play a pivotal role in driving our sales efforts and expanding our customer base. Your main responsibilities will include prospecting, qualifying leads, and setting up appointments for our sales team. Key Responsibilities: - Understanding customer needs and offering solutions and support. - Researching potential leads from business directories, web searches, and digital resources. - Closing sales and working with the client through the closing process. Ideal Candidate: - Proven track record in both B2C and B2B sales, specifically in selling digital products. - Excellent verbal and written communic...

...developer that specializes in creating efficient, user-friendly websites on cardd.com. The website is set to primarily cater to business owners and will serve as an informational platform about my company. my domain is from Included will be: - information of my company - Overview and specifics of the services we're offering - A function to access our contact information readily - Video Sales Letter (VSL) to help communicate what we offer in a creative and engaging way - A "Let's Talk" button leading to a booking platform, to allow easy appointment setup - maybe a couple other details Extensive knowledge in UI/UX design, functionality implementation, and experience with platform will be advantageous for the position. A background in creating similar profes...

I have a website that needs some quick CSS tweaks. Need to center image properly and add text. to work on desktop and mobile thanks.

...company, I need a professional well-versed in to streamline our boards and processes. This includes: - Establishing connections for our 'Leads', 'Scheduling', 'Patients', 'Reports', and 'Billing' boards. - Incorporating vital automations in our system such as task assignment, deadline triggers, document creation and reminder notifications. - Designing insightful dashboards namely, a Sales performance dashboard and a Financial dashboard. The ideal person for this job should have extensive experience and a proven track record in implementing and enhancing systems in monday.com. Their capabilities should extend to interpreting our company's needs into automated processes, and creating intuitive dashboards that help in monitor...

...for an innovative and skilled motion graphics artist. One who can develop captivating product and social media videos for my business, helping to propel our brand's presence on Instagram and YouTube. Key tasks include: - Crafting appealing product videos for promotional purposes. - Creating engaging social media videos that increase brand awareness. - Utilizing the power of visuals to drive sales conversions. Desired Skills/Experience: - Proficiency in video creation and editing. - Strong familiarity with Instagram and YouTube platforms. - Proven ability to create content that engages and converts. - Background in product promotion or social media marketing is advantageous. Your creativity and passion for storytelling should shine through in every video. Let's ach...

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...crafting compelling product titles and descriptions for a small number of products (under 10). Key Responsibilities: - Optimize existing product images: Ensure that the images are of high quality and are visually appealing to potential customers. - Write compelling product titles and descriptions: Craft engaging, accurate and persuasive content that will attract potential buyers and help increase sales conversion rate. Ideal Freelancer: - Proven experience in Amazon product listing optimization. - Excellent copywriting skills and attention to detail. - Understanding of e-commerce and consumer behavior. - Ability to work with a small number of products, ensuring a thorough and in-depth optimization of each. Please note, this project does NOT involve SEO. The focus is on optimi...

I'm looking for a skilled presentation expert who can help me create a compelling presentation focused on the Enagic Kangen Wa...on the Enagic Kangen Water Machine. Key Goals: - Educate viewers about the benefits of Kangen Water - Persuade viewers to purchase the Kangen Water Machine - Provide a platform to demonstrate the Kangen Water Machine Target Audience: - Potential customers - Health and wellness enthusiasts - Sales representatives Key Features to Highlight: - Alkaline water production - Antioxidant properties of the water - Multiple water ionization settings The ideal candidate should have experience in creating sales-oriented presentations, preferably for health and wellness products. Excellent communication skills and a keen understanding of consumer psych...

...advertising strategies to drive inbound calls and lead generation. Conduct thorough audience research to identify target demographics and interests. Create compelling ad creatives, including ad copy, images, and videos, that resonate with our target audience. Monitor and optimize ad performance, adjusting targeting, budgets, and creative elements as needed to maximize ROI. Collaborate with our sales and customer service teams to ensure seamless lead management and follow-up. Stay up-to-date on the latest trends and best practices in Facebook advertising and social media marketing. Requirements: Proven experience as a social media marketer, with a focus on Facebook Ads and lead generation. -Strong understanding of Facebook Ads Manager and other advertising platforms. -Demonstra...

I'm in need of an experienced US telemarketer for a cold calling market research campaign to gather feedback on Pool Service companies (business statistics, size, etc.) and software usage. Your tasks will include making calls, asking targeted questions, and gathering...accurately in Google Sheets - Schedule interviews via Calendly (offering $USD incentive for participation) Ideal Skills and Experience: - Background in US telemarketing - Previous experience in conducting cold feedback phone calls - Strong communication skills - Attention to detail for accurate recording of feedback Please note, the software feedback is the main goal here, not lead generation or sales promotion. It's essential that the freelancer can handle calls professionally and maintain a high level ...

I'm looking for an experienced and creative music event promoter who can help me increase ticket sales for my upcoming music concerts targeting young adults (18-30). Ideal Skills and Experience: - Proven track record in promoting music events, preferably concerts - Understanding of marketing strategies to reach and engage young adults - Strong social media presence and marketing skills - Ability to analyze and optimize ticket sales data - Excellent communication and negotiation skills - Experience in securing sponsorships for events is a plus. The main goal of this project is to increase ticket sales, so familiarity with sales and promotional strategies in the music industry is crucial. Your input on attracting sponsors is also welcome. If you have a ...

Business Plan and Pitch Deck for an online training business in the project management space. The business plan will have around 30 pages with the following structure: Executive Summary Business Profile Market Trends Market Size SWOT Analysis Competitors Analysis Sales and Marketing Plan Operational Plan Financial Summary Also, a pitch deck for investors with around 12 slides.

I'm in need of an experienced sales agent who will work as a representative for my travel consulting services, focusing on individual clients. Key Responsibilities: - Promoting and selling my consulting services - Establishing new relationships with individual clients - Providing expert advice on travel solutions You're a great fit if you: - From Taiwan - Have prior experience in sales, especially in the field of consulting - Understand the travel solutions market - Excel at building customer relationships over diverse clientele. I look forward to boosting my travel consultancy service sales with your help!

I want to enhance the sales of my book, and for this, I need an expert who can build a comprehensive promotion plan. The idea is not merely to sell the book but also to gain a more extensive readership and build my brand. Main tasks involved: - Develop a marketing strategy for social media platforms and establish my brand among the younger audience, parents, and professionals. Experience in designing campaigns for these specific demographics would be a strong asset. - Identify and leverage opportunities for book reviews to bolster sales. Knowledge in the literature review space, especially in getting the book featured, is expected. The perfect freelancer for this project would ideally have a background in book marketing, social media strategy, and knows the ins and outs of ...

Position: Appointment Setters for Face-to-Face Meetings Compensation: Commission-Based Commission: 10% of Sales + Incentives Responsibilities: - Contact 50 prospects per week to schedule appointments. - Follow-up on upcoming appointments and no-shows - Set 25 face-to-face appointments weekly (no-shows do not count) - Appointments set within the first three days - Eligibility for more leads is achieved upon hitting the set target - Scripts will be provided Compensation: - Higher earnings and additional incentives may be earned after the probationary period. - Receive an advanced bonus of $2,000 and a 10% commission for achieving 25 weekly appointments during the first two weeks of the contract. This is a commission-based position for an appointment setter with excellent communicat...

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Siamo un call center, cerchiamo un operatore telefonico madrelingua italiano da inserire nel nostro team di back office. Devi avere un computer (no smartphone o tablet), internet veloce, buone cuffie, spazio silenzioso dove lavorare. Conoscenza del computer e velocità di apprendimento. Offerta 4€/ora Se mi capisci fai bid da 10$ Inviate un cv per valutazione

I'...Specialist who can help me create a targeted campaign to boost sales on my Shopify store. Key Responsibilities: - Develop a strategy to target high-spending customers and encourage repeat purchases - Create engaging email content, with a focus on discount codes - Implement the campaign and track its success, making adjustments as necessary Ideal Skills: - Proven experience with email marketing, especially for e-commerce businesses - Proficiency in using email marketing tools, particularly those integrated with Shopify - Knowledge of how to effectively target specific customer segments - Strong analytical skills to measure and optimize campaign performance This project is a great opportunity for someone who can take the lead in driving sales through clever email...

I'm looking to revamp my current Shopify store to create a better user experience and enhance its branding. The ideal candidate should ...portfolio demonstrating previous e-commerce store projects - A good understanding of user experience and conversion rate optimization - Knowledge of e-commerce branding Skills required: - Shopify store design - E-commerce brand development - User experience design - Conversion rate optimization. 1. Upgrading to a premium theme. 2. Incorporate sales-boosting apps. 3. Optimize for Google search. 4. Analyze competitors. 5. Eye catchy banner and Call To Action (CTA) 5. Implement email automation. 6. Choose high-converting & best selling products. 7. Make it desktop and mobile responsive. 8. Optimize product listings. 9. Craft co...

I'm looking for a skilled web designer to help create a visually compelling and user-friendly e-commerce website. Key Points: - You must have experience in designing websites specifically for e-commerce. - Please ensure you can ...Points: - You must have experience in designing websites specifically for e-commerce. - Please ensure you can deliver a design that not only aligns with our brand colors, but also enhances the shopping experience for our customers. - Your familiarity with best practices in e-commerce design is vital, as the website needs to not only look attractive but also be highly functional and optimized for sales. Your primary tasks will be to create a design that incorporates our brand colors and guidelines, and to ensure the site is intuitive and engagin...

...you read it first to assess if that's within your skills or not. Huge complexity will be added, this is 0.1% of the full service that we are building. 1. Sign-up on (the full code/deployement/states will be run using windmill) 2. Create a small telegram bot using the API (free and fast) to be able to send the messages received by the bot to a webhook. 3. Setup a Telegram webhook to call a windmill workflow. Each time a message is received on Telegram, the Windmill webhook is called. 1. Content Processing: Send the text message received to an OpenAI Assistant so the assistant answer with a message, store all the relevant informations inside mongoDB, the specific assistant's response is not important for now (it can answer anything weird that doesn't matter, we w...

I'm in need of a talented team capable of posting deals geared towards general consumers, to increase my product's sales. Key Responsibilities: - Regularly post discount-related deals concerning our products. - Work collaboratively to ensure we reach a broad consumer base. - Devise a compelling deal structure that makes our products irresistible. Ideal Skills: - Exceptional knowledge in deal creation and postings - Strong understanding of consumer behaviour - Proficient in campaign strategies to boost product sales Experience: - Proven track record of improving sales via deal posting - Experience in engaging a broad array of consumers.

I need an experienced Power BI professional to help me align our existing Sage reports to Business Central reports in Power BI. This project specifically involves aligning the following reports: - Sales Report - Financial Report - Activity Report Key focus will be on aligning Customer Activity data from these reports. This data needs to be integrated seamlessly in our new Business Central system. Your responsibilities will include: - Mapping out the existing reports from Sage to the new system - Identifying the required data for the Sales, Financial, and Activity reports - Implementing these changes in Power BI to ensure that the reports are accurate, relevant, and easy to read The Customer Activity report should be updated on a monthly basis. This is essential for our ...

...Seamless integration for safe transactions. - Mobile payment apps (e.g. Google Pay, UPI Pay): Catering to users who prefer mobile payment options. - Cash on delivery: A traditional payment method for more flexibility. - The backend admin web application should include: - Inventory management: An efficient system to monitor and control beverage stock levels. - Sales analytics: Detailed insights into sales data to help inform business decisions. - Vending machine add or remove: The ability to add new machines to the system or remove existing ones as necessary. The ideal candidate for this project should have experience in developing Android applications with payment gateways, inventory management systems, and analytics dashboards. Knowledge of vending m...

I'm in need of an outside sales professional specializing in the technology sector. Your main responsibility will be facilitating B2B sales. Key Requirements include: - Experience in B2B sales - Strong knowledge and understanding of the technology sector - Exceptional communication and persuasion skills - Self-starter with the ability to strategise and implement sales plans - Ability to build and maintain professional relationships with clients. If you're an ambitious salesperson with a passion for tech, I'd love to hear from you.

As a client based in Europe or America, I'm searching for a seasoned project manager with a background in handling web projects. The role requires someone with experience in both regions to effectively manage the project. Key Responsibilities and Objectives: - Oversee and coordinate all aspects of the web development project - Ensure the project meets the specific goals of increasing online sales and improving user experience - Act as the main point of contact between the development team and the client (myself) Skills and Experience: - Proven track record in managing web development projects - Strong understanding of web technologies and best practices - Excellent communication and client management skills - Ability to work effectively with teams from diverse backgrounds - P...

I'm seeking a motivated and engaging Sales Representative specialized in women's fashion in Quebec. Your primary role will be product presentation, showcasing our range of women's clothing to potential customers and at different events. Required Skills and Experience: - Proven sales experience, especially in fashion or clothing - Excellent presentation skills - Ability to communicate effectively about our clothing range - Knowledge of the women's fashion market in Quebec - Ability to engage and build relationships with potential customers - Fluency in French and English languages This job is perfect for those who thrive in fashion environments and have a real passion for women's clothing. The ideal representative will truly understand our custome...

I need a professional sales pitch presentation designed with a formal and professional style specifically for executives and decision-makers. The goal is to impress and persuade this audience to consider the proposal I'm making. Key Requirements: - Experience in creating professional, formal presentations - Understanding of sales pitch techniques - Ability to design visually appealing slides - Knowledge of the needs and expectations of executives and decision-makers Your design should be crisp, engaging and effective in communicating complex business points. I’m looking for someone with a portfolio that showcases their skills in creating successful sales pitch presentations.

...online sales, we require a comprehensive digital marketing plan. We are looking for a seasoned professional with expertise in various areas including: - SEO: To ensure our website ranks well on search engines and drives organic traffic. - SEM: To develop and implement successful search engine marketing campaigns. - Social Media Management: Particularly on Facebook, Instagram, and TikTok, to engage our audience and generate leads. - Paid Advertising: We need effective ads on Facebook, Instagram, TikTok, and Google. The main goal is increasing our online sales. Your job includes strategizing, executing, and monitoring these campaigns. We need a professional with a proven track record of successful digital marketing campaigns, particularly those that have significantly incr...

I own three beauty salons in Estonia and distribute products from two beauty brands. I'm seeking a skilled digital marketer to help me grow my business and improve customer engagement. Key Requirements: - Generate More Leads: The primary objective is to attract more clients to the salons and increase product sales. - Improve Customer Engagement: Developing strategies that keep my target audience involved and, ultimately, converting them into loyal customers. Target Audience: - Professionals ages 25-45: The majority of my clients belong to this demographic. The digital marketing strategies should be tailored to attract and engage this group. - Woman ages 25-45: I would like to attarct this group as salons customer, currently majority of my clients are ages 45-65. Current P...

...expert in Perfex CRM with a knack for creating well-organized and professional-looking PDF templates. Here's what I need: 1. "Total Amount" Layout Changes: - Replace the current numerical display of the total amount with a written format. - The currency should be displayed in words and must be in Euros (EUR). 2. Footer Alterations: - Incorporate legal information about my company in the center of the document footer. These modifications are crucial for improved visual representation and legal compliance. The freelancer hired for this task should understand the principles of layout design, the specifics of the Perfex CRM system, and be able to work independently with minimal supervision. An eye for detail and strong understanding of legal requirements in...

I'm seeking a seasoned Email Marketing professional with expertise in Mailchimp and HUbspot. The primary goal of the campaign is to drive sales, targeting both B2B and B2C audiences. Key Responsibilities: - Develop and execute impactful email marketing strategies to drive sales - Tailor the campaign to resonate with both B2B and B2C audiences - Implement best practices to optimize open rates, click-throughs, and conversions - Regularly monitor and report on the performance of the campaign, adjusting strategies as needed Skills and Experience: - Proven track record of success in Email Marketing, particularly with Mailchimp - A deep understanding of B2B and B2C marketing dynamics - Strong analytical skills to interpret performance metrics and make data-driven decisions ...

I am looking for a skilled individual to assist with the sales and marketing aspects of my business. The ideal candidate should have a strong background in both sales and marketing, with particular emphasis on increasing brand awareness and generating leads. My business is related to saree suit and lehnga i have got a shop in karol bagh ,new delhi and would love some support of yours. Key areas of focus include: - **Sales and Marketing Strategy:** Design a comprehensive plan for boosting sales through strategic marketing efforts. - **Brand Awareness:** Increase the visibility and recognition of our brand through targeted marketing initiatives. - **Lead Generation:** Implement strategies to attract and capture more leads, with a focus on quality and convers...

I'm in need of a seasoned Flodesk expert who can assist with the creation and setup of landing pages and funnels. The primary goal of these pages and funnels will be to generate leads and sell my products to consumers. Your tasks would include: - Creating and setting up optimized landing p...setting up optimized landing pages and showing me the process - Building out effective funnels and showing me the process - Setting up Email and showing me the process - And anything else Flodesk would do to help my business. Required Skills and Experience: - Proven experience in using Flodesk - Demonstrable ability to design landing pages and funnels that effectively generate leads and drive sales - Excellent understanding of B2C marketing strategies. Must have a skype account and...