Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.
Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.Ansett Computer Support Technicians
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I have bought a new computer, but I reasons to believe the person who set it up for me didn't do a very good job setting up the cards, the bios and dual boot. Linux is mostly used for programming and some pc tasks, and Windows for everything else, working, and gaming. So I need someone with a lot of knowledge on that kind of stuff, to check my rig specifications, my current setup, and make me...
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I need a sales with experience in cold calling to help us set meetings in The Netherlands , We have many target companies, and want to book some meetings. 2. You should: - Do research on your own: - Find out who is decision maker of purchasing - Reach him/her on phone - Get his valid contacts (Mobile phone number, landline and personal email address) - Arrange meeting with target companies in cons...