Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

From 70674 reviews, clients rate our Computer Support Technicians 4.89 out of 5 stars.
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    24 jobber funnet, priser i USD

    A Windows 7 computer connected via USB with a machine, installed software is running on Windows 7, but the driver is not recognized. Driver needed (Hamamatsu C9254-01) is displayed under Device Manager, but there is an error. The drivers I have for this are Windows XP, 2000, WinVista. I also have the software that is installed. I need to get this driver to recognize the machine on Windows 7 and have this done immediately. The contractor can remote login. Should take 1-2hrs maximum for someone who knows what they are doing.

    $21 (Avg Bid)
    $21 Snitt bud
    15 bud

    Windows installation (7,8,10,11) printer installation, laptop parts change, upgrade ram ssd hdd screen replacement

    $14 (Avg Bid)
    $14 Snitt bud
    13 bud
    Synology NAS security and beyond. 9 dager left
    VERIFISERT

    We're looking for cybersecurity professional, preferably someone local (Seattle) or at least in the US. Looking for knowledgeable data security expert to examine our data storage and security for vulnerabilities, especially our usage of Synology NAS and Norton 360 with Lifelock. Must have experience: - Setting up Synology NAS local and remote with backup and security; - Setting up Norton 360 with LifeLock; - Network security for family and small-business assets. Thank you!

    $62 / hr (Avg Bid)
    Omtalt
    $62 / hr Snitt bud
    15 bud

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    3 bud

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    Computer Repair Techs Needed | Pune 13 dager left
    VERIFISERT

    LAPTOP REPAIR TECHNICIANS NEEDED! Are you great at repairing PC's and laptops? Want to work for one of the world's biggest technology companies? Are you located in or close to (PUT IN LOCAL AREA HERE)? If you thrive on taking a customer centric based approach and have experience with hardware repairs for notebooks/laptops and printers, then we want to hear from you! A tech giant through Freelancer.com - the world's largest freelancing marketplace - is looking for Field Hardware Engineer candidates! Some responsibilities may include but are not limited to: Perform preventative maintenance and repair services on equipment by analysing system problems, troubleshooting, ordering and gathering components and parts, completing installation and performing tests Replace...

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    1 bud