Good Day Sir/Ma'am,
When I heard of your need for a technically skilled and service-oriented professional to join your IT Support team, I was eager to send you my resume for your review. With 5+ years of experience in web development, user support, system administration, and network management—combined with my demonstrated strengths in team collaboration and problem solving—I feel confident that I would significantly benefit your organization in this capacity.
Highlights of my background and qualifications include the following:
Troubleshooting PCs, laptops, tablets, and mobile devices on a day-to-day basis to identify and swiftly resolve software/hardware issues and mitigate downtime.
Imaging/configuring, deploying, testing, maintaining, and fully supporting computer workstations and peripherals, laptops, printers, smartphones, and A/V equipment.
Instrumental in migrating 2,000+ users from Microsoft Exchange 2003 to Microsoft Office365 environment, providing technical support and issue resolution via multiple remote assistance platforms.
Creating and deleting user accounts, setting and changes passwords, and using Remote Desktop to connect into external servers.
With my experience in comprehensive IT and user support, I am confident that I could quickly exceed your expectations for this role.
I look forward to discussing the position, and my qualifications, in further detail.
Thank you for your time and consideration.
Sincerely,
Humphrey Israel