Dear client,
I am excited to be applying for your project. Please accept this letter as my interest in this position.
In my current role, I am responsible for tier 3 support for all Unified Communications infrastructure including by not limited to all session border controllers, voice gateways, Skype for Business, Microsoft Teams and Zoom Infrastructure.
Some of the key requirements that I have extensive experience with include:
• In-Depth understanding of Voice over IP technologies and protocols (SIP, H.323, TLS)
• Proven experience in troubleshooting environments which include Skype for Business, Microsoft Teams, Zoom with telephony, AudioCodes and SonusSBC Infrastructure, Cisco IP Telephony Infrastructure
• Research, analyze, recommend and implement new technologies
• Research and provide equipment specifications and quotes for engineering solutions and equipment updates
• Provides oral and written reports/briefings
• Hardware - AudioCodes productions, Sonus SBC, Routers, Switches, Polycom/AudioCodes/Cisco Voice/Video Endpoints, Windows Server
• Software: AudioCodes One Voice Operations Center (OVOC), AudioCodes Routing Manager (ARM), Microsoft Teams, Zoom Conferencing
• Portfolio: I have joined more than 20 projects to implement Skype for Business, MS Teams, Zoom and telephony solutions for medium and big organizations (300-20000 users).
I really appreciate you taking the time to review my application for this project.
Sincerely,
Tho Ngo