Hello,
We need to add a functionality to our IVR which is based on Asterisk V 13.14.0 / PhpAGI. Os is Debian 8, database is MySql 5, Php is also 5.
Simple functionality:
- Inbound call accepted (client who needs support)
- IVR (PhpAGI) says "welcome"
- Call is forwarded to 1st level agent (already done by DIAL command)
- 1st level agent takes call, but finds out he need to ask 2nd level support colleague
- 1st level does a click on web application list of destinations/numbers, the server (e.g. php cron) sends a transfer command for a connect of the 1st level agent to 2nd level support to asterisk. Important: it has to be an attended transfer, the 1st and 2nd level agents have to talk while the caller has to be parked.
- then option a: 2nd level hangs up, 1st level and client can go on, or
- option b: client will be connected to 2nd level
...which should be a typical inbound support situation.
Our ideas to initiate the transfer so far: by mysql (asterisk polls, but we are in the thread of the caller, so we have no control of the call to the 1st level agent) or phpagi-asmanager (our php based server can send commands) or anything else. As we understand, the first connect to the 1st level agent by DIAL can't be controlled on the called side.
All agent phone numbers have to be taken dynamically from a database, for this reason we use phpagi. Agent status (free/inactive) is also set in the database.
We expect our partner to develop an example script and structure where we have a solution for all steps and can simulate our abvone explainde process. This solution we adapt and integrate then into our existing application. We won't change to another script language, database etc. We also don't want to install additional services to our IVR.
For all questions and missing information write me.
Thank you for your input.
I have seen your job posting and I have to ask some questions. Please come over the chat so we can discuss things.
All the skills/experience will be discussed/revealed over the chat.
I need to know the technical details of this project.
It seems like an interesting project. I would like to discuss all the requirements with you, so I can mark the scope of this project. Please also note that final estimation will be provided once all the requirements will be revealed from your end. Hence, my cost of development & deadline solely depends on what you reveal (in detail). Looking forward to conduct an extensive chat with you.
I have 15 years experience with asterisk, including diallout workout and conferencing
will do your case best possible way.
never tried attended transfer in such environment, but pretty sure similar user experience can be emulated.
Hello, I am an Expert and Experienced Developer. I have read your project description and its very clear to me. I am 1000% confident for the project. I have just very few questions which I want you to please clarify me. Please open chat box... Even you can check my Reviews and Ratings . I am perfect developer for your project. Expecting your quick and +ve reply.. Thank You
Hello, I have good working experience on Asterisk and PHP AGI . I have in-depth knowledge of php, mysql, javascript , jquery, payment system integrations, API's, css, html, html5, wordpress.
I will look forward to discuss with you. Thank you.
Hello, i can write such script. It will work separate from AGI ivr script - it will be web-page where each agent 1st line will login and after that he will see list of all active 2nd line agents - so pressing on one of them will run attended transfer from logged 1st line agent to 2nd line agent from list via asterisk managment interface.
I am currently working in aviation industry and working on different asterisk projects. I have more than 5 years of experience in asterisk solution and more 8 years of experience in Linux and Networking.
I got asterisk professional training and certification from authorized Digium Center in Dubai.
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Programming: PHP, XML, JSON, JavaScript and Shell Scripting
Hello, Thank you for posting a project here on www.freelancer.com. I have briefly checked the Asterisk Attended Transfer within PhpAGI description, and I can deliver as per the requirements, however, I need us to discuss for more clarity on the details, deadline and budget as well. Please reply via the CHAT button to activate the conversation or the green AWARD button for me to start right away. If this project is no longer available/deleted you can directly hire me via this url= https://www.freelancer.com/u/VirtualBrainInc.html Thanks and welcome.
Hi
Have you decided anything on this project yet, I would love to work on this project for you.
Since you havent mentioned ARI, I am assuming you dont want to use ARI in your system, I can develop the whole system for you and I will need a little time to setup the demo for you. Please reply if interested.
Regards
Hello!
I am a PHP programmer, who has been working with Asterisk development and integrations for 3 years!
In the meantime, I have already developed features very similar to what you described and believe that I am the right person to help you!
Let's set up a conversation and I can show you some features, I guarantee if I close business, you will have the features in a much more agile and quality!