Professional Experience
February 2015 to present
Insurance – Aetna Short term disability claim Consultant/ Nurse Analyst
Does inbound, outbound, faxing, to Providers as well as analysis of medical records to obtain medical information to support a patients short term disability claim such as the Out of work dates, diagnosis or ICD 9 code, CPT codes or surgical procedure, treatment plans like referrals, surgery, hospitalization, restrictions & limitations.
EXL – MOA Pasay, Philippines
December 17, 2013 to December 17, 2014 – 45 hours per week
Neuro-ICU Nurse
Ali Omar Askar/EsbeaNeuro Hospital,Esbea, Tripoli, Libya
October to December 2013– 40 hours per week
Emergency Room Nurse
Benguet General Hospital, La Trinidad Benguet, Philippines
September 2008 to April 2013 – 40 hours per week
Customer Service Representative/Call Center Agent
Sitel, PEZA, Loakan, Baguio City, Philippines
• First Data Company – Financial company (Debit Cards, Payroll Cards, Gift Cards)
• Provided high quality customer service to our clients