The Customer Service Representative attracts potential customers by answering product and
service questions; suggesting information about other products and services. Process
orders, prepare correspondences and fulfill customer needs to ensure customer
satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or
in a related area. Has knowledge of commonly-used concepts, practices and procedures
within a particular field. Rely on instructions and pre-established guidelines to perform
the functions of the job. Works under immediate supervision. Primary job functions do not
typically require exercising independent judgment. Typically reports to a supervisor or
manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
Hi there,
I have worked with 3 ebay stores for the past 2 years that sell Microsoft products.
My responsibilities included;
1. Replying to customers' queries and complaints
2. Confirming payments and product delivery
3. Attending on issues presented in the Resolution Center
If you need my assistance, please feel free to message me.
Thanks.
Sofia
Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Chat / Email operations.
I've worked with Convergys BPO US based MNC Call Center.
I've worked with EE / T Mobile 4G Network Customer service in UK.
I've recently completed project for Electricity service provider NPOWER in UK.
I've also completed projects for clients in USA UK and Canada. ( New Brunswick )
I've worked with Singapore Airlines and United Airlines.
Please revert so that we can discuss further.
Kindly reply Hi to start a conversation.
Kindly send me a typed message on chat as I am not able to initiate chat message from my side.
Hi there! I'm a customer care specialist and I have been helping businesses like yours offer top notch customer service for the past 5 years.
My empathic temperament helps me makes it easier for me to understand and effectively deal with complaints.
I am very versed in customer support—Zendesk, Freshdesk— software, so I get to work almost immediately if you want to.
I look forward to working with you.
Many regards.
Temitope