I am an exceptionally motivated and enthusiastic communications and PR professional, with several years’ experience in communications, public relations marketing and program management, which makes me well positioned to make your company grow to another level.
In my current role as Communications and PR Officer at Kenya YMCA, am in charge of customer service, I create and oversee the writing of media releases, speeches and newsletters, and I handle all media enquiries. I also ensure positive feedback from clients and staff are appreciated/recognized, coordinating with other departments on customer complaints and follow ups, Handling customer complaints or any crises arising. Identifying gaps in service delivery and recommend appropriate training.
I also liaise regularly with staff, including the CEO, to discuss and refine our communication strategies.
I have been responsible for creating content for the Company's website and expanding our reach through the use of various social media platforms with an emphasis on Facebook, Tweeter, Instagram, YouTube Pinterest and LinkedIn, which have brought the company into more direct contact with our constituents.
I am experienced in both proactive campaign-driven releases and responsive communications such as this one, the need for crisis and risk management through effective communication is vital, and I have displayed a knack for dealing with crisis situations in a prompt and calm manner.