We are looking customised multi-tenant open source call centre VOIP solution, with an android and IoS app for calling agents. We should be able to appoint resellers, white label it for resellers, we should be able to sell b2b call centre solutions to clients in various industries.
It should have the following features. All modes of dialing (Preview, manual and predictive mode)
Call monitoring
Call recording
Dashboard
DID management
Graphical reports
Multi-level IVRS
Productivity Sale Graph
Real-time call status
Standard Call features
Standard reports and other range of reports
Voicemail
All basic features
Inbound number Black Listing
Email & SMS Module
Internal Chat Module
Skill based Routing with Agent Ranking
Sticky Agent
You may use any or many open source softwares to get these features, like Asterisk Fusion Pbx, ASTPP, FreePbx, free switch telephony, webrtc, a2billing, vicidial, magnus billing etc. The system has to be robust scalable and capable to handle growth
Hello Hiring Manager,
I read your job descriptions carefully, I am very interesting in your job of Call centre solution
I have the enough experience and good project done with good client feedbacks.
Let me know if we can discuss further?
Regards
Himanshu
Hi,
We have an Android application already in the market and looks like your looking for the same. Lets connect, and see how both of us can work together.
Regards,
Abu Kurian
Greetings. I'm Shahidur with 10+ years of experience in diverse IT fields & I would love to help you with setting up your Call center setup and deliver your desired results.
I will certainly be glad if you could let me know a good time to discuss further.
Thanks