It is with interest and enthusiasm that I respond to your advertisement for this project. I am confident that my experience and skills are an excellent match for this position. My credentials include:
Technical Support Associate 2 December 2012 – January 2017
Working directly with the customers to provide them with high standard customer service and technical support.
*Assigned as a Program Administrator (March 2014)
-Send and follow up on escalated concerns to its respective back end support team that immediately resolved customer complaints.
-Review and answer correspondence
-Review and analyze data (i.e. agent’s error rate, invalid cases, FCR, top call drivers, etc.).
-Provide insights for the program’s weekly and monthly performance evaluation.
-Interacting with clients, determining purpose of visit and directing to appropriate person.
*Assigned in Service Recovery (September 2015 – January 2017)
-Review, analyze and provide EOD report for program’s Net Promoter Scores (NPS).
*MS Office Advance Skills
As a dependable and resourceful person with a strong sense of urgency and self- motivation, I am convinced that I can make a valuable contribution to the productivity of your company.
I would welcome the opportunity to discuss my suitability further. I look forward to hearing from you to arrange a personal interview at your earliest convenience.
Thank you for your time and consideration
Sincerely,
L.A. Habitan