I have lots of experiences with US/Canada based BPO/CallCenter and worked with some of the worlds leading international bank such as HSBC and Citibank Performs duties with minimal supervision and excelled in every field worked with (Handled supervisory tasks, Inbound and Outbound Sales, Transcriber, Appointment booking, Quality Monitoring, Inbound Customer Service, Billing Dept, Email Support, Credit Card Processing, Technical Support, Coaching sessions with agents, Live Chat Fraud Investigation Dept., Financial Institution accounts both Personal and Businesses eg: Savings, Chequings, Credit Cards, Mortgage, Retirement Plans, Mutual Funds, Investments, Dispute, Identity Theft Protection and Work/Disability Insurance.