Curriculum Vitae
Surname: POPA
First Name: LUCIA-MIHAELA
Address: Soseaua Berceni, No.16, Bl.3, Sc.1, Fl.6, Ap.26, Sector 4, Bucharest
Phone: 0742039075
Email:
Birth date: 08.11.1985
EDUCATION
2009 - 2011 University of Bucharest - Master in \"Management and Expertise in Advertising\"
2004 - 2008 Academy of Economic Studies, Bucharest
The Department of Finance, Insurance, Banks and Stock Exchange
Specialization: \"Banks and Stock Exchange\"
2000 - 2004: \"Spiru Haret\" High school, Tecuci
Accounting, IT management and Intensive English
WORK EXPERIENCE
1.05.2010- present: Procurement Customer Support Analyst at Procter & Gamble Marketing Romania
Responsibilities:
Provide best in class support for procurement applications (SAP and web based application) end users (both internal and external) by providing the correct information at the time requested, and for ensuring issue resolution and follow-through.
Propose application improvement changes and keep in touch with product team (HP, Infosys and L&T);
Ensure efficient processes and customer satisfaction.
Ensures that users get an acknowledgement and resolution within the specified SLA on receipt of the query;
SM Ticket management: opening, follow-up, validation, closure, tracking and WF Administrator;
Critical incident Leadership: provide leadership for any critical incidents that a rise, thus ensuring that they are managed correctly and effectively;
RFC, Problem ticket testing;
Database maintenance;
New hires trainings;
Represent EMEA in SUS/ATG Support calls;
Mass organizational communication to TC, Global BE and regional SPOC supervision;
Master data clean-up;
Track and Report Service Measures with Microsoft Dynamics CRM;
Understands and applies appropriate processes to enable service quality improvement;
Drives user satisfaction and continuous improvement for the region;
Identifies recurrent issues and communicates to Operations;
Develop SUS/ATG scorecard.
ATG/SUS Key User qualification;
SAP key user qualification;
Develop written and verbal communication and presentation skills, including foreign languages;
I have learned to be well organized, including ability to follow standard processes; develop good administrative skills, including time management and to work well with limited supervision.
I also, developed a client oriented attitude.
1.2.2011 -31.07.2011 - Marketing Specialist, Magic Garden Tecuci, (Project-based)
Magic Garden is a garden design center that uses its own production plants of the highest quality. On the very beginning of this project we surveyed the local market by segmenting the target market in order to determine the future positioning strategies. I worked to launch the project in March 2011 by promoting the event on local radio, local press and social media . I also designed the [login to view URL] website, promotional posters and catalogs.
4.11.2008-15.07.2009: Corporate Product Administrator at Libra Bank
Responsibilities:
Daily supervising on direct sales department and making the activity control reports and present them to the direct boss and to the bank president;
Calculation of the performance and profitability indicators (monthly) for each branch and employee(direct sales);
Quarterly review presentation to the bank president and council board, of the performance and profitability indicators calculated for the branches and also centralized for the bank itself ( includes working this P&L,BS);
Attaining market-research, developing and launching new banking products; proposing new market strategies;
Deployment of a new bonus system for the CRM;
Administrate the Intranet and the CRM application;
15.06-1.11.2008: Junior Accountant -Jandanmar Tecuci - primary accounting and marketing& advertising activities for a decoration store.
1.06-31.10.2007: Practice at Garda Financiara, Galati.I has joined in to controlling actions and help making the reports.
23.01- 3.02.2006: Banking practice at Banca Comercial? Român?. During the period spent at the Doamnei Branch, I was introduced with the criteria and steps a client must follow in order to obtain a loan and with the back-office activity.
FOREIGN LANGUAGES: English - The ability of writing: Advanced
- The ability of reading: Advanced
- The ability of speaking: Advanced
French - The ability of writing: Beginner
- The ability of reading: Medium
- The ability of speaking: Medium
Italian - The ability of writing: Beginner
- The ability of reading: Medium
- The ability of speaking: Medium
PC KNOWLEDGE: Ms Office: Word, Excel, Power Point, Access - Advanced
Adobe (Photoshop)-Advanced
SAP- Medium
Microsoft Dynamics CRM
Certificate:
2004 Accounting and PC Professional Operating Certificate,Tecuci
SKILLS:
Organizational spirit developed, active, serious, able to work on projects defined in time, competitive spirit, but never neglecting the objective of the team;
Good communication skills and human interaction;
Good harmonization with the staff;
Determined, organized, responsible;
Proactive person.
HOBBIES:
Reading, travelling, sports, writing short novels, painting.
