Visual IVR

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A call center with yearly more than 5 million calls wants to optimize the customer experience by reducing customer waiting time and drive down operating cost by using "Virtual IVR" technology. Within three month you need to implement the software. Use-case: customer calling can choose to receive an SMS to his phone to access the Visual IVR system for self help. The SMS contains a link that opens a webpage in which the customer can input his technical problem and location data. The link triggers the opening of a new customer case in the case management system, the phone number functions as the customer ID. After the info-transfer is complete and the case is opened the chat system delivers a confirmation to the customer.

Asterisk PBX Java PHP Programvarearkitektur VoIP

Prosjekt-ID: #17345109

Om prosjektet

13 bud Eksternt prosjekt Aktiv 5 år siden

13 frilansere byr i gjennomsnitt $54872 for denne jobben

mmadi

Dear RainydayAPP, I do have relative experience achieving something like yours "Visual IVR" thusly I am expecting discuss and progress. Relevant Skills and Experience I have 10+ years of experience in Asterisk Mer

$50000 USD på 12 dager
(45 Omtaler)
7.0
jpadula

Hi there, We are a team based in Argentina with strong experience in software and mobile development. We are very interested in developing such a system, given that as a client we know what is expected to be attend Mer

$55555 USD på 10 dager
(29 Omtaler)
7.3
abusayed2004

I can do it, I have 9 years of linux and voip experience and I am a digium certified, I am sure I can do it I have team for software developer

$50000 USD på 70 dager
(72 Omtaler)
6.6
larymonata

Hello I have 10 years of experience in the telecom and web industry and done many similar project with Asterisk and Freeswitch. I can complete the project fulfilling your complete requirement and can deliver it on t Mer

$50000 USD på 60 dager
(55 Omtaler)
6.2
moeed10

Hi, i can implement vitual IVR for you The experience our team have in VoIP and WebRTC is Developing and maintaining VoIP/Sip applications in .net/c++. Developed WEBRTC Media Gateway in C++. To Link PBX Vendors Mer

$55555 USD på 10 dager
(21 Omtaler)
6.2
shahbaz1980

Hello, Have a nice day. I am owner of I-TECH. We are a company offering software development services. We will design the required IVR software. Please feel free to contact us. Best Regards, Shahbaz.

$80000 USD på 90 dager
(8 Omtaler)
5.9
samyotechit

Off-course, I can assist you on this. This is Amit Sharma on behalf of Samyotech Labs and I am contended to present my proposal for your valuable project. Our Approach:- We would initiate your project by providing Mer

$55555 USD på 60 dager
(5 Omtaler)
2.6