Iana S.

Call-o-Call - a multi outsourced contact center. Mission: in good faith to provide human interaction, information exchange and interaction between companies and their customers across all communication channels in order to achieve the company's goals. Quality:    - Transparency of the work:    - Reporting in a convenient form and at any time    - 6 years experience    - Monitoring indicators FCR and Customer Satisfaction    - Mandatory certification    - Lifting the handset within 3 beeps    - A dedicated supervisor for selected groups of operators 10 people Flexibility, scalability:    - Operators working for 3 languages: EN, RU, UA    - Fast and high-quality selection of the necessary number of operators    - High qualification and ongoing training    - Uninterrupted work on holidays and weekends around the clock Resiliency:    - Additional generator    - Compliance with all the rules of labor protection    - A convenient location in the heart of Ukraine Versatility: 1. Incoming services:    - Hotline    - Call handling    - The organization of reference services    - Virtual Office    - Outsourcing 2. Outgoing services:    - Automatic calls    - Telephone canvassing    - Telephone interviews    - Presentation by phone    - Mystery shopper    - Updating databases    - Data collection Disabilities Optimal Package, several options for the technical implementation of the project, Check all the numbers on the customer's company