Amarachi I. Profile

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$7 USD / time

apapa,

nigeria

$7 USD / time

Det er for øyeblikket 6:39 a.m. her

Ble med juli 30, 2022

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Amarachi I.

@Stomersexy

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(0 omtaler)

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$7 USD / time

apapa,

nigeria

$7 USD / time

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Gjenansettelsesrate

Customer Experience || virtual assistant

I am a Certified customer service professional with over 8 years of experience. I have an unalloyed passion for customers and highly proficient in customer service delivery. I have proven ability to maintain professional relationships which culminates to increased profitability and value creation for customer and business. I am Highly effective at functioning in a fastpaced organisation. I am a resourceful, forward-thinking, and proactive individual with remarkable sense of market and customer positions. I have vast knowledge of service delivery and proven ability to maintain professional relationships to increase profitability and drive business results. .

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Erfaring

Access bank PLC

jan. 2022 - Nå

• Supervises a team of over 42 members in providing excellent customer service to customer's requiring assistance. • Improve customer experience and managed client relationships by resolving problems, researching answers, implementing solutions, and escalating unresolved problems. • Maximizes business growth, retention, and profitability by building customer relationships. • Supervises and guided new employees on the banks products and services and responded quickly to questions.

Access bank plc

jun. 2016 - des. 2021 (5 år, 6 måneder)

• Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension. • Kept accurate records of customer support interactions using defined methods and tools. • Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.