Sammy K.

I am a technical support expert, excelling in researching technical issues, documenting procedures, guiding customers and handling product requests. My working experience has gained me skills and abilities in setting up and supporting administration, customer service, project management as well as product management. I am also proficient with leading teams and ensure the accorded work is done in good time and all the plans are achieved well. A summary of the roles I have handled includes making and receiving 20+ calls a day to provide technical assistance and sign new customers, promoting sales by supporting field team needs with technical product expertise, helping customers enhance operations with personalized recommendations for products and services, solving customer inquiries that led to 95% customer satisfaction and helping the company attract prospective customers or clients before or after product launch. Led by my strong analytical, problem-solving, and organizational skills I have established a unique ability to steadfastly manage duties and responsibilities pertinent to the growth of a company. My focus now is to secure a position where I will utilize my expertise in providing technical support when needed to elevate the customer experience to a positive one.