Nahid P.

Learning Dynamics: Individual, Group or Team, and Organization _______ We are encouraged and expected to manage our own learning and development. _______ People avoid distorting information and blocking communication channels, using such skills as active listening and effective feedback. _______ Individuals are trained and coached in learning how to learn. _______ Teams and individuals use the action learning process. (that is, they learn from careful reflection on problem situations, and then apply their new knowledge to future actions.) _______ People are able to think and act with a comprehensive, systems approach. Organization Transformation: Vision, Culture, Strategy, and Structure _______ Top-level managers support the vision of a learning organization. _______ There is a climate that supports and recognizes the importance of learning. _______ We learn from failures as well as successes. _______ Learning opportunities are incorporated into operations and programs. _______ The organization is streamlined--with few management levels--to maximize communication and learning across all levels. People Empowerment: Employee, Manager, Customer, and Community _______ We strive to develop an empowered workforce able to learn and perform. _______ Authority is decentralized and delegated. _______ Managers take on the roles of coaching, mentoring, and facilitating learning. _______ We actively share information with our customers to obtain their ideas to learn and improve services and products. _______ We participate in joint learning events with supplies, community groups, professional associations, and academic institutions. Knowledge Management: Acquisition, Creation, Storage and Retrieval, and Transfer and Use _______ People monitor trends outside our organization by looking at what others do--for example, by benchmarking best practices, attending conferences, and examining published research. _______ People are trained in the skills of creative thinking and experimentation. _______ We often create demonstration projects to test new ways of developing a product or delivering a service. _______ Systems and structures exist to ensure that important knowledge is coded, stored, and made available to those who need and can use it. _______ We continue to develop new strategies and mechanisms for sharing learning throughout the organization. Technology Application: Information Systems, Technology-Based Learning, and EPSS (Electronic Performance Support Systems) _______ Effective and efficient computer-based information systems help our organizational learning. _______ People have ready access to the information superhighway--for example, through local area networks, the Internet, ASTD Online, and so on. _______ Learning facilities such as training and conference rooms incorporate electronic multimedia support. _______ We support just-in-time learning with a system that integrates high-technology learning systems, coaching, and actual work into a seamless process. _______ Electronic Performance Support Systems (EPSS) enable us to learn and do our work better.