Rashmi M.

Experienced Project Manager with vast experience. Skills include computer knowledge, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration. Earn trust, uncover key business drivers and find common ground as chief negotiator and identifier of revenue opportunities in sales, leadership and account management roles spanning e-Commerce, air travel and high-tech retail. Navigate cultural challenges while jumping time zones and manage corporate accounts to deliver an exceptional customer experience. A self-taught techie sought after as a go-to for complex billing systems and SaaS platforms alike—bridging the divide between technology and plain-speak.