Gladies C. Profile

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$3 USD / time

antipolo,

philippines

$3 USD / time

Det er for øyeblikket 9:40 a.m. her

Ble med desember 18, 2014

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Gladies C.

@gladiescabus20

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(0 omtaler)

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$3 USD / time

antipolo,

philippines

$3 USD / time

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Gjenansettelsesrate

Customer Service /Technical Support Representative

As a customer service professional, was responsible for addressing customer needs and ensuring they have a good experience. Thus it entails several qualities like active listening, empathy, problem-solving, communication and multi-tasking. Experienced CSR & TSR with over 12 years of experience in the BPO industry.

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Erfaring

51Talk

apr. 2015 - apr. 2020 (5 år)

• Provided instruction using textbooks, games and visuals to help improve reading, writing, speaking and listening skills. • Combined students' personal interests with lesson objectives to create student-specific activities • Provided academic advisement and educational guidance for adult learners using constructive feedback. • Facilitated and trained students for IELTS and TOEFL exams.

Convergys

apr. 2014 - apr. 2015 (1 år)

• Answered average of 40 calls addressing customer inquiries, solving problems and providing product information. • Managed timely and effective replacement of damaged or missing products. • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

24/7

apr. 2013 - mar. 2014 (11 måneder, 2 dager)

• Assisted customers with product selection based on stated needs, proposed use and budget. • Resolved issues with systems, hardware and telephones quickly and accurately. • Documented all transactions and support interactions in system for future reference and addition to knowledge base. • Submitted service tickets for equipment maintenance requests.