Safa Z.

As for my experience, I have over 5 years office experience working in a web company, before turning freelance, I am well versed in all areas of administrative work as well as data Entry, creating and editing original content, transcription, creating and compiling reports and spreadsheets .I pride myself on being extremely professional and aim to always deliver a job well before a deadline. I am extremely proud of my personable yet professional manner and possess excellent communication skills. I am familiar with many different kinds of CRM tools. At one point in my career, I was a CRM manager for [login to view URL] support professionals. I can handle all types of calls - tech support, sales, retention, etc., I also have some management experience in both Operations and Quality. Put me on the phone with anyone, and I'll make sure they won't hang up without a smile on their face. Being naturally very passionate, I am always happy to work on new projects and to do research when needed . The task that I usually do: -Customer Support - chat, phone, email -Content Creation - blog and social media posts -Graphic Design - using Canva - organizing files/stuff - managing calendar -Social Media Management - content creation, scheduling posts, community management - basic video editing - data entry - lead generation - transcription - internet research - product research - influencer research Platforms/Tools that I had experienced to manage: - Google Office - Gmail - Zoho Mail - Google Calendar - Calendly - Go to Webinar - Zoom - Social Media Platforms - Social Media Contents - Canva - E-commerce site I learned different platforms that may help my clients. If you need a creative virtual assistant/team manager. You are on the right path.