Prince Chinwendu I. Profile

5,0

(1 omtale)

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$8 USD / time

calabar,

nigeria

$8 USD / time

Det er for øyeblikket 2:39 a.m. her

Ble med juli 7, 2022

5 Anbefalinger

Prince Chinwendu I.

@Princeeiriz01

5,0

(1 omtale)

0,2

$8 USD / time

calabar,

nigeria

$8 USD / time

100 %

Jobber fullført

100 %

Innenfor budsjett

100 %

I tide

N/A

Gjenansettelsesrate

Customer Service | Business Intelligence Analyst

Enhance your enterprise with my comprehensive expertise in customer service and business intelligence analytics. With my extensive experience in customer support and a deep understanding of platforms like Salesforce, Zendesk, LiveOps, and software like Excel, PowerBI and Tableau, I deliver exceptional service that exceeds my client's expectations. My fluency in English and specialized knowledge in analytics enable me to offer insights-driven solutions that surpass expectations. By choosing my service, you will not only have a dedicated partner in customer satisfaction but also an analytical strategist who can turn data into actionable growth opportunities for your business. Your success is my commitment, and I will approach your business challenges with the same passion and precision as if they were my own. While I may not have many reviews on Freelancer.com, my portfolio showcases a diverse range of clean and professional projects that I have worked on previously. Check out my work here: [login to view URL] Feel free to message me to discuss your project and see how I can bring your creative vision to life.

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Portefølje

In my recent project, I leveraged PowerBI to conduct a comprehensive analysis of organizational sales by region, utilizing a granular approach that allowed for an in-depth examination of the data. By employing sample data, I was able to identify key trends and insights that are critical for strategic decision-making. This meticulous analysis underscores my ability to transform complex datasets into actionable intelligence, demonstrating a skill set that would be an invaluable asset to your team.

Sales by Region Analysis on PowerBI

In my recent project, I conducted a comprehensive analysis using Tableau to delve into the intricacies of organizational production costs, sales, and profits. By leveraging granular data, I was able to uncover valuable insights that could drive strategic decision-making and foster financial growth. This in-depth analysis not only demonstrates my proficiency with advanced analytical tools but also highlights my commitment to delivering actionable business intelligence. I am eager to bring this same level of detail-oriented analysis and strategic acumen to your esteemed company.

Dashboard on Tableau

As a dedicated analyst, I have successfully completed a comprehensive website analysis project, demonstrating a meticulous approach to optimizing web performance and design. My commitment to excellence is evident in the detailed examination and actionable insights provided, ensuring enhanced user experience and business effectiveness. This project showcases my ability to deliver professional, in-depth analyses that drive tangible improvements and strategic growth. I know you are seeking a candidate with proven expertise and a results-driven mindset, my skills and experience will be a valuable asset to you. Reach out to me today and let's work together in achieving your business goals.

Website Analysis Report

In my previous role, I leveraged Salesforce to address customer complaints with a focus on swift resolution and satisfaction. My approach involved actively listening to concerns, analyzing data to identify patterns, and personalizing solutions that not only resolved individual issues but also enhanced the overall customer experience. This proactive and empathetic handling of complaints contributed to a significant increase in customer retention rates, underscoring my commitment to service excellence and organizational profitability.

Customer Service on Salesforce

Sales by Region Analysis on PowerBI

Dashboard on Tableau

Website Analysis Report

Customer Service on Salesforce

Anmeldelser

Endringer lagret

Viser 1 - 1 av totalt 1 omtaler

Filtrer anmeldelser etter:

5,0

$28,00 USD

Website Analysis Report

Very professional and detail-oriented! Excellent work, looking forward to working together further. Highly recommended.

Business Analysis

Communications

Business Intelligence

Business Development

+1 flere

Rick R.

@s25986241

•

12 dager siden

Erfaring

52/50 Group LLC

des. 2022 - apr. 2023 (4 måneder, 1 dag)

• Developed and implemented efficient scheduling system, resulting in a 20% increase in productivity for the management team. • Coordinated and organized high-profile meetings and events, ensuring smooth execution and positive feedback from clients. • Analyzed and revised company policies and procedures to streamline operations and improve overall efficiency. • Supported senior management in conducting market research and competitor analysis to drive strategic decision-making.

Topcontent

jan. 2022 - aug. 2022 (7 måneder, 1 dag)

• Spearheaded the implementation of daily operational duties, resulting in a 15% increase in productivity within the department. • Led the onboarding process for new hires, including training and orientation, to enhance team integration and performance. • Provided frontline customer support, addressing inquiries and resolving issues promptly to maintain high levels of client satisfaction. • Analyzed data and prepared reports that enabled informed decision-making and strategic planning.

Utdanning

Professional Diploma in Business Intelligence and Dashboard Creation & Development

Nigeria

2023 - 2024

(1 år)

BSc in Business Management

University of Calabar,

Nigeria

2018 - 2022

(4 år)

Kvalifikasjoner

PATHSTREAM

2024

Completing the Salesforce Sales Operations program has been a valuable learning experience for me. I have gained practical skills and knowledge in managing sales processes, analyzing data, and optimizing performance. I'm glad to obtain this certificate because it demonstrates my proficiency in using Salesforce tools and best practices.

CVS Health

2023

The CVS Health Call Center Customer Service program has provided me with valuable skills and knowledge that are essential for working in a fast-paced and dynamic environment. I have learned how to communicate effectively with customers, resolve issues and complaints, and provide accurate and timely information. I have also gained experience in using various software applications and tools to manage customer data, track orders, and process payments.

Google

2022

I earned the Google Project Management Certificate and have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare me for introductory-level roles in Project Management. I am competent in initiating, planning and running both traditional and agile projects.