Aaron James D. Profile

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$12 USD / time

quezon city,

philippines

$12 USD / time

Det er for øyeblikket 2:01 p.m. her

Ble med september 12, 2022

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Aaron James D.

@Ajamesonly

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$12 USD / time

quezon city,

philippines

$12 USD / time

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Gjenansettelsesrate

Project Manager l Customer Srvc l HR Recruitment

♦VALUE FOR YOUR MONEY♦ ► Customer Centric, Detail Oriented, Self-Driven, Proactive, Highly Organized ►Can work w/ min. to zero supervision and also a team player ►Flexible with work hours and willing to go over time if there is a need ►Extensive background in Data Management, Data Analytic, Data Entry ►Proficient in MS Office, Excel, Word, PPT, Outlook, Google Sheets and Docs ►12 years of experience in customer service (business process outsourcing) ►w/ 3 years as a Deputy Manager of Operations (229 agents, 12 teams) ►w/ 4 years as an Assistant Manager of Operations (65 agents, 3 teams) ►w/ 3 years as a Supervisor of Operations (34 agents) ►Expert in People Management / Development ►Expert in Performance Management / Account and Client Management ►Expert in Profit and Loss Analysis and Planning ►Operational Excellence ►Critical and Analytical Thinker (works well under pressure) ►Proactive in Action Planning and Action Roll out ►Motivational Leader and Mentor

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Erfaring

Freelancer.com

jul. 2022 - Nå

- Customer Centric, Detail Oriented, Reliable, Self-Motivated, Proactive Individual - Can work with minimal to zero supervision and also work well with a team (team player) - Flexible with work hours and willing to go over time if there is a need - Extensive background in Data Science, Data Management, Data Analytic, Data Entry - Proficient in MS Office, Excel, Word, PPT and Outlook - Proficient with Google Sheets and Meets - Well-versed in MS Teams, Zoom, Ring Central, Skype, Whatsapp

WNS Global Services

feb. 2016 - sep. 2022 (6 år, 7 måneder)

Basic Job Responsibilities: - Cluster Management - Client Interface and Reporting - Performance Review and Action Plan Formulation for Improvement - Design and Evaluation of Focus Group Programs for TLs & Agents - Design and Management of Onboarding Employees Programs and Performance - Business Planning for Process Improvement, Revenue Generation