IT Field Service Desk Manager/Project manager- Long term monthly role -- Budget per month
$670-940 CAD
Betales ved levering
We're looking for an IT Service Dispatch Coordinator/Project Manager to join our team. Your working hours will be mostly during North American time from 6am- 6pm. Most of your work will be done during the NA time zone. Evening and weekend work will also be required if we have a task on these days.
Some of the task you'll be responsible for are:
• Manage customers, work order tickets and projects
• Work with management to put in place sound internal project and procedures for Project Management and Resource Management
• Acknowledged customers’ requests and assign it to the allocated technician/ engineer in charge of the case
• Constantly updated the tickets until their closure
• Serve as Scila's technical team lead when technical help is required by our onsite techs and the customer
• Escalate the case to the appropriate team in case of issues
• Run ticket reports on a daily, weekly and monthly basis for the customers and the upper management team
• Manage engineers, team leads, tech support team and project coordinators remotely
• Act as technical team lead on more technical tasks and projects
• Manage project transition
• Provided training to new employees
• Recruit direct employees and third-party companies
• Created SLA reports to be presented to the customers and to the upper management team
• Performed financial negotiations with customers and third-party companies
• Managed resource sharing
• Work with the Scila team to constantly grow our network of independent IT engineers around the world
Prosjekt-ID: #33618674
Om prosjektet
23 frilansere byr i gjennomsnitt $835 for denne jobben
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