Snehasis J. Profile

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Ble med november 2, 2016

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Snehasis J.

@snehasisj1

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indore,

india

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Gjenansettelsesrate

Bilingual Customer Care Representative

I am Enthusiastic, reliable and hardworking individual who has 4 years of experience giving professional, efficient and high quality service to various call centre companies. I am skilled in communicating with clients over email and phone. I have experience with live Chat support, Zendesk and bliss and eager to learn to use any new tools that get the job done well. I meet deadlines, and don't make promise I cant keep. I'm a team player but can steer the ship alone if need be. i look forward to working with you in providing excellent customer service and anything else you may need help with.

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Erfaring

Tele Performance

aug. 2016 - Nå

Maintains customer records by updating account information.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction  Maintains financial accounts by processing customer adjustments.  Recommends potential products or services to management by collecting customer  Handling customer complaints or any major incidents.