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Saudi Arabias flagg San Pedro, Saudi Arabia
Medlem siden 2. august 2013
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I am an experienced IT personel specializing in System and Network Administration. I'm always looking ways to improve myself in the fields of Information Technology. As of now, I have an MCITP in Desktop Administration and a CCNA certification to ensure that I can offer the best service to my company. I am well experienced in Hardware, Software and Network Troubleshooting. I am hardworking and always looking for a new challenge. My main objective is to ensure that I'll become an asset to the company that I am working with in terms of growth and success.
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System and Network Administrator

Mar 2014

Maintains company's servers (Windows 2008 R2, HyperV) and network infrastructure (Cisco Routers and Switches).

IT Helpdesk Officer

Jan 2012

• SOLB Steel is one of Saudi Arabia's largest steel manufacturing company. As part of our IT team, we provides technical assistance and handles all front-end troubleshooting which tackles hardware, software, mobile and network troubleshooting. This also includes client side backup, image creations and OS deployment. Currently supporting main office and two branches. First point of contact for network issues. • Part of team that handles system administration and back-end related tasks such as Windows Act

IT Helpdesk

Jan 2011 - Jan 2012 (1 year)

• FIS Global Solutions is a financial institution with over 30,000 employees from all over the world. We are part of a Global Service Desk team that caters first and second level troubleshooting. • Part of Offline team which handles and ensure timely resolution for escalated/unresolved tickets. • Provide IT administration for Windows 2003 and 2008, Windows Active Directory. • Handles support Windows Operating System issues as well as known application such as Microsoft Outlook Exchange and other Mi

Resolution Specialist

Oct 2006 - Sep 2010 (3 years)

• Provides technical consultation and act as assistant supervisor of a group of 15-20 first level support agents. Our team is a part of Dell Technical Support which answers technical inquiries and concerns from small business and corporate customers all over United States. We received extensive training from our client to ensure that our group will perform according to Dell’s standards. We ensure that the teams SLA and other important metrics are met in a daily basis. • Review ticket and authorized dispa

Technical Support Specialist

May 2004 - Sep 2006 (2 years)

• Provides Technical Support for US based Dell customer for consumers. Scope includes Dell branded Desktops and Laptops; as well as Windows Operating Systems; Internet and Home networking issues; and factory installed software applications. • Became a part of a special team that handles support for Dell branded printer. • Issue and dispatch computer parts replacement.


B.S. Computer Science and Information System

1998 - 2003 (5 years)


CCNP (2015)


Cisco Certified Network Professional for Routing and Switching

MCITP (2012)


Microsoft Certified IT Professional -Specializing in Desktop Administration which includes the following: - Image Deployment - Windows AIK, WDS, MDT and basic SCCM - Administration task such as folder sharing and Windows Update - Windows 7 Troubleshooting


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