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IT Support

$15-25 USD / hour

Stengt
Lagt ut nesten 5 år siden

$15-25 USD / hour

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. Responsibilities Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients Requirements Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Prosjekt-ID: 20029873

Om prosjektet

32 forslag
Eksternt prosjekt
Aktiv 5 år siden

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32 freelancers are bidding on average $20 USD/time for this job
Brukeravatar
I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Server 2016 Amazon Linux, Debian, RHEL, CentOS, Ubuntu. Web servers and servlets containers: IIS, APACHE, NGINX, DOCKER Mail servers: POSTFIX, EXIM, MS Exchange 2000-to-2013, MS Exchange 2016, QMAIL Database servers: MySQL, MS SQL Virtualization: MS Hyper-V, VMware Server(ESXI), VirtualBox. Directory service: Active Directory, OpenLDAP. File servers: IIS FTP, proftpd, FileZilla FTP Server, SAMBA. Firewalls: Windows firewall,ISA/Forefront TMG, MikroTik,PFSense Zywall and other Routers; Data Storage Systems: Netapp, FAS, EMC, VNX; Hosting Panels: PLESK,cPanel,Website Panel
$15 USD om 1 dag
4,8 (146 omtaler)
5,9
5,9
Brukeravatar
Hi there, I have read your project description and i'm confident i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the project. Thanks . .
$50 USD om 1500 dager
5,0 (18 omtaler)
5,4
5,4
Brukeravatar
Hi there I’d really like to work with you on this one if possible! I have 12 years of solid experience in Network and System Administration,Desktop and Technical Support, particularly with the Microsoft(AD,DNS DHCP,Hyper-V,Exchange(2010,2013,2016,2019&Office365),VMWare(ESXi,VCenter),Citrix(XenApp,XenCenter), Linux(Ubuntu,CentOS,Debian),Google(GCP&GSuite),VOIP(Avaya IP Office,3CX,Yeastar,XCally,GrandStream & FreePBX),Firewalls(Fortinet,Sonicwall,Sophos,ASA &PFSense),Routers(Cisco,Mikrotik),HP(Proliant Servers) & Dell(PowerEdge Servers). I can do this job for you & I can be available anytime for the remote support. Thanks Muhammed Rafi
$25 USD om 40 dager
5,0 (50 omtaler)
5,3
5,3
Brukeravatar
I have over 15 years system administration experience with a number of distributions of linux / unix and windows server, working for a large number of blue chip companies here in the UK. Skill-List (Including but not limited to): Windows 2000-2016 Server Exchange 2003-2016, Office365 Linux / Unix Administration SAN Storage (NetApp, EMC Clariion, HP MSA/EVA/Lefthand) Server Virtualization (Vmware ESX, XenServer, Openstack) Desktop Virtualization (Vmware View, Xen Desktop) Application Virtualization (Thinapp, Xenapp) Networking (Cisco, Juniper, HP, Extreme, Ubiquiti) Firewall / IDS (Cisco, Fortigate, Juniper) Backup (CA Arcserve, HP Data protector, R1Soft, Veeam) Server administration (MsSQL, MySQL, Oracle (inc forms & reports), InnoDB, IIS, Apache, SCCM, WSUS) VoIP Solutions (Nortel, Avaya, Shoretel, Asterisk, FreePBX) Penetration Testing / Server Security/Hardening WHMCS, DirectAdmin, cPanel, Webmin AWS, Azure Config/Management I also offer reactive server management for £50 a month and proactive server management for £99/month
$27 USD om 10 dager
5,0 (24 omtaler)
4,9
4,9
Brukeravatar
Hi how are you? I hope you are doing well. I am Network and System Engineer with over 6 years of professional experience. I read the description of your project and I would like to offer you my service for this job role. Please contact me so we can start working on it. I am looking forward to working with you soon. Thanks
$16 USD om 40 dager
4,9 (25 omtaler)
4,5
4,5
Brukeravatar
over 10 years of unix and unix like sysadmin. featuring Unix: Solaris, Hp-UX, AIX GNU/Linux (Red Hat, Slackware, Debian, ubuntu server,ubuntu cloud) Advanced Power Virtualization on IBM systems HACMP Linux cluster/pacemaker. VOIP and PBX Senior Asterisk Admin Siemens-Alcatel.E1. SS7 protocol - DSLAM - OLT FTTH docker ansible RHCSA Certified. Scripting: bash, korn python full experience on: leading networking Troubleshooting SAN Disaster recovery Language: Spanish (native) English (fluent)
$25 USD om 40 dager
4,1 (2 omtaler)
2,9
2,9
Brukeravatar
1. The confidence and experience I have gathered in Technical/Customer Support role. I have worked 5+ years in similar customer facing role and have supported customers over phone/thru chat & email/handling tickets or giving remote support or sometimes going on-site. This gives me ability to handle difficult clients. 2. My Fluency in English - i.e. in speaking, in reading and in writing.... gives me the ability to understand customer queries better 3. My technical know-how. I have overall 15+ yrs of experience working as an IT professional. I have developed all my skills in IT networking, windows System administration or manegerial skills right from grassroot level. I'm truly passionate about customer satisfaction and have all the above requirements. Also recently i've completed Google cloud networking course from coursera which will surely benefit me to work in cloud environment.
$18 USD om 40 dager
5,0 (2 omtaler)
2,4
2,4
Brukeravatar
I have a total of 3 years of experience on a technical support profile in a software company. I have done my Computer Science Engineering from Rajasthan Technical University, Kota. I am an AWS Certified Solutions Architect with more than 3 years of hands on experience in managing cloud infrastructure. I am very familiar with linux, windows and macos. I love helping and assisting people and this has been my primary job profile at a software company in India for last 3 years.
$20 USD om 40 dager
5,0 (2 omtaler)
1,9
1,9
Brukeravatar
Greetings! My name is sachin and I am an expert in System administration. I would love to have the opportunity to discuss your project with you. I have 5.6 years of experience in system administration and specialize in windows server, Vm, GPO,AD and exchange migration and Much of experience comes from working for Kaseya which is a well-known IT Solution company. I was their lead system administrator to solve all exchange and server related project issue. I can start work Today Please let me know a time that works best for you and I will make sure that I make my self available. Thank you for your time and consideration. With Regards, sachin kumar (system admin)
$15 USD om 30 dager
5,0 (1 omtale)
1,0
1,0
Brukeravatar
Hi, We have gone through the project description and analyzed your requirement. As per our understanding, you need engineer for IT Support. We have vast experience in managing Datacenter based on VMware ESXi servers. Currently, we are managing a few Datacenters in Canada. We have been in IT infrastructure services for recent 7+ years with high expertise and experiences. We are working on multiple Canadian projects. We are managing In-house datacenter, server, network performance & security, firewall management, Virtual platforms (VMware, Hyper-V, Citrix ). We are serving high quality and 100 percent satisfied services to our clients. (to view our clientele, visit on our website) We have a CISCO, Microsoft, and VMware certified technical team with high-level technical exposure. Our Tech. expertise: Windows AD, DNS, DHCP, IIS, Azure Services, AWS, VLAN, Trunking, MPLS, VPN, Routing & Switching, Fiber/ iSCSI networking, NAS and SAN storage Array Config.,Router configuration, Layer2 & 3 Switch management, Remote Support, Network, and PC Security, Network/Server Troubleshooting and performance Optimization, ESXi, vCentre, vMotion, Hyper-V, Live Migration. For further discussion, you can ping a message to me.
$18 USD om 40 dager
5,0 (1 omtale)
0,5
0,5
Brukeravatar
Adaptable, inquisitive and energetic professional with deep experience in project management, configuration and maintenance of various networking based system. Demonstrated track record of tackling new challenges in new environments successfully. Proven ability to take on individual initiatives while also working well in high pressure team settings. Not afraid to think outside-the-box and explore new opportunities. Certification  Cisco Certified Network Associate (CCNA). Cisco ID(CSCO): CSCO12615696  Red HAT Certified System Administrator. Certificate Number –160-242-160  Certified by Eagle Photonics Pvt Ltd. On “Fundamentals of Fiber Optics with Hands-on” at TCTSL.
$24 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Goo day sir. If you're looking technical support staff, there's no doubt that I'm qualified for the job. I worked as a freelance IT consultant and I can help people on IT related issues personally or over the chat. Let's discuss your post and let's work together.
$25 USD om 5 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hi I'm a qualified Electronics and Communication Engineer. i' currently working in network domain. i would like an opportunity to work on the project. thank you regards Anup Xavier
$25 USD om 40 dager
0,0 (1 omtale)
0,0
0,0
Brukeravatar
hello, Having carefully read the requirements, I would say I am the best fit for this role considering the fact that my ability to communicate, document, analyse, strategise and disseminate information with people is top notch. I have been working with Andela as the technical support officer for the past 3 years. my English is eloquent, I have solidified ability in CCNA, programming(python), web development, operating systems and finally, I am a computer science graduate currently pursuing my master's studies in the internet of things. I looking forward to being part of your team. Have a nice day
$20 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
System Admin a good problem solver, and having expertise in system Admin work with a MNC in a datacenter operation.
$20 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Dear Sir, It will be my pleasure to work with you, with high quality. I am MCSA, MCSP, CCNA, I have a long experience with help disk. I can provide all of the required documents once needed. Hoping to hear from you soon. Best Regards, Fawaz
$15 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hello. I am willing to cooperate. I have over 7 years of experience as a network and system administrator. I do the work efficiently and quickly. I will be glad to cooperate.
$15 USD om 40 dager
5,0 (1 omtale)
0,0
0,0
Brukeravatar
I had a working experience of 2.4 years in Networking Domain as a System Administrator currently working in Ojas Innovative Technologies. 1) Expert in Windows administration. 2) Expert in installing, configuring troubleshooting Active Director. 3) Expert in the installation and configuration of DNS, DHCP, WDS, Windows Servers. 4) Good in IT infrastructure management. 5) Having good work experience in Windows Troubleshooting 6) Good Experience on Microsoft Products. 7) Good Experience on VSpheare and VMWare ESXi installation. 8) Good Experience on Virtualization Technologies like Hyper-V, VMWare workstation, Vagrant, KVM, and Orale Virtual Box. 9) Responsible for assets inventory, AV installation and maintaining Trackers. 10) Responsible for Recording / Tracking incidents and complaints and keeping end-users informed about the status/progress. 11) Responsible for Site Internet and controlling the usage. 12) Provide Desktop Support to 400 corporate users on Windows Platform. 13) Manage and troubleshooting of all the Software that runs in client environment. 14) Managing Files Server (Network Attached Storage) and provide authentication to the users based upon project requirements Microsoft Certified Solutions Expert: Server Infrastructure. Microsoft Certified Solutions Associate: Windows Server 2012. Microsoft Certified Technology Specialist: Configuring Windows 7. Cisco Certified Network Associate: Routing & Switching.
$20 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hi ! I'm an Electronic Engineer and i would like help you with this challenge. If you want more information about me, ask me. Kind Regards Marcelo E. Calviz
$15 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
I have 11+ years of IT experience, Microsoft certified, great troubleshooting skills. flexible in work timings, fluent in English.
$15 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0

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