Sprint
• Manager Partner
Manage daily sales floor operations to deliver an outstanding store experience that
improves
• customer loyalty and strengthens the Sprint brand
Effectively partner with customers and co-workers to resolve complex customer
• situations
Conducts weekly observations and provides effective feedback to sales consultants
as they
• execute Sprint's products and services and sales process to maximize performance. Acted as a subject matter expert to provide ongoing training and awareness of Sprint's
• products, services and promotions to our sales consultants to maximize
Sprint-customer
• connections; save our customers money; personalize their experience.
• Manage team to achieve and exceed key performance objectives,
• including sales and customer satisfaction goals
• Assist in sales transactions as required by providing a total sales solution to our
customers,
• for any of their wireless/mobility needs with minimal wait times.
• Accurately set up accounts, so customers are ready to use their new devices and plans
• as soon as they leave the store
• Identifies the right solutions for customer billing, technical and/or account issues
• Train in their curriculum path to further their skills and career opportunities
• Assists store management team in store opening/closing procedures as required
10/2017- 06/2018
The California Welcome Center
Ontario Mills Mall
One way circle, Suite 1054, Ontario, CA 91764
(909) 980-2019