Create comparison matrix of current Ticket-Systems

Your job is to create a decision matrix for choosing a Ticket system (e.g. OTRS). The decision has to be done for the stakeholder end-users, Team-Manager, Business-Manager.

The Ticket-System has to be used for all known Tickets which may come from any current used communication channel.

Also you need to be able to identify the comparison aspects on your own!

To prove your expertise name us following details in your application:

- what are the well known ticket systems on the market right now?

- what communication channels do you know and which are supported by the ticket system?

- share us your best 2-3 comparison matrices for similar systems as reference to verify your level of expertise for our requested comparison

We need from you the full estimate with all tasks you see in: [login to view URL]

Ensure you READ EVERYTHING before asking us obvious and already answered things in this job description and in the Spreadsheet

Share us your estimate for the proposed Ticket-Systems you want to compare along with the amount of attributes you think you need to compare. If it is easier for you, you can already add the comparison attributions into the calculation instead of trying to estimate the amount of attributes.

The milestones:


define a full list of available Ticket-Systems by license type and costs


define a full set of attributes of the matrix to compare the systems


execute the comparison based on the attributes of the matrix


our quality assurance and review (calculate about 2 weeks until we confirm this milestone as done)

We will post this project as hourly project, but we pay the estimated amount which we mutually agree on beginning of the project (similar to fixed price projects). The payment will be done AFTER the milestone was delivered. We do not pay upfront, since of bad experience. If this is not a option for you, do not apply.


we do not disclose our budget nor our hourly rates. We have done internal estimates with our experts/developers. So make us a offer which you would like to get. Do not forget to REREAD everything (job description and the provided documents) if you want to be considered.

Do not understand the name ticket-system, please explain?
We need a comparison of the common help-desk / ticket-system like OTRS. We want to compare some commercial and also open source variants.

I'm just not sure if what you need is a scraping script or some kind of software?
No, we want to have a market research of help-desk/ticket-systems which are available, and to compare them by the available features

For what is the google document? Shall the freelancer add the researched data there?
no the google document is a time estimation and a brief project plan which we need to see if the freelancer has understood the problem.
For the reseach results, the freelancer shall create a new spreadsheet and add there the comparison:
x-axis => products
y-axis => features

Ferdigheter: Internett-research, Markedsundersøkelse, Forskning, Vitenskapelig forskning

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Om arbeidsgiveren:
( 10 omtaler ) Stuttgart, Germany

Prosjekt-ID: #15313517

9 frilansere byr i snitt €16/t for denne jobben


Greetings! Ranked the #1 business and technical researcher and writer on since 2010, I thank you for the opportunity to work on this project. I have created over 1000 research oriented financial a Mer

€47 EUR / time
(249 Omtaler)

1. Ticket Systems that can be analyzed: TopDesk, ZenDesk, SMARTService Desk, SysAid and new ones like SupportBench 2. Communication Systems: Project tools JIRA, CRM tools, Call Center/IVR, Social Media 3. Few Key Fea Mer

€12 EUR / time
(54 Omtaler)

Hi, Thank you for providing me with the opportunity to place my bid. I am a research veteran with good understanding of workflow and ticketing systems available in the market right from corporate systems such as Ser Mer

€11 EUR / time
(82 Omtaler)
€11 EUR / time
(46 Omtaler)

Hey, I have gone through your project details on this task but its not clear enough. Can you please elaborate the topic a little more? Please feel free to contact me if you would like to see samples or if you have any Mer

€11 EUR / time
(14 Omtaler)
€11 EUR / time
(16 Omtaler)

please ignore the bid amount we will discuss the price later in the chat after we have discussed the project thoroughly . Relevant Skills and Experience: . Proposed Milestones: 15 - . Hi jobxe! please inbox me to discu Mer

€15 EUR / time
(3 Omtaler)

A proposal has not yet been provided

€11 EUR / time
(0 Omtaler)

I know exactly what you need, I worked in OTRS for 6 years as a consultant and sales manager, every time I met a customer they all asked the same, why OTRS is better, if it is cloud or on premise, type of licensing, pr Mer

€17 EUR / time
(0 Omtaler)