WEB and Mobil App Solution for Service Request

THE COMPANY is looking for a technical solution in a form of a on-demand platform for customers to request services to be delivery at customer's home. Our projections indicate that the platform should be able to handle from 200 to 3000 service requests per day 24/7. The services, scope and information described below are shared solely to obtain from the proposer a quotation for the required technical solution, so the proposer will take reasonable steps to protect confidential information and will not disclose confidential information to a third party without THE COMPANY’s prior written consent. Stakeholders The platform will have the following stakeholders: • Customers: Customers are the end users who will place the request support services • Support: Support staff are freelance service providers. • Service Administrator: Service owner managing the entire platform: users, task content and other key operations. Technical Solution The service should support on a native mobile application for customers, care givers and an administrator panel for the service owner to manage all stakeholders and other key operations. The technical solution must be fully aligned with the corporate image of the company (colors, fonts, logo, etc) and it should be completely operational in Colombia through cellular network (3G, 4G or superior data rate connection speed). Warranty requirements a) Knowledge reference b) Font Code delivery c) Creation of development and quality environments d) How the guarantee of changes will be handled for the website and the mobile app? e) For how much time the guarantee of changes for the website and the mobile application is active? f) For future maintenance for the mobile application, how it is quoted if the Operating System have architecture changes? g) How are the future maintenance of the Web page for content management quoted? Intended Project Scope of Work 1.- Access and Security Administration 1.1 Allow the login with ID and password that allows levels of complexity 1.2 Capacity of password recovery 1.3 In the register form the Captcha must be used. 1.4 New users must confirm the register through email confirmation. 1.5 Allow to the member to cancel the membership or subscription. 1.6 Allow to create user profiles 1.7 Capacity to verify, approve and create new . 1.8 Capacity to block or unblock users and Staff Support. 1.9 Update and approve promotional codes and the benefits of reference bonus. 2.- Register Form 2.1 Capacity of upload photos and the records data defined later. 2.2 Capacity of register promo codes previously defined on the platform. 2.3 Capacity of generate and register referred bonus with email alert. 2.4 Must allow update the user information profile. 2.5 The user must have the capacity of register one or more protected. 3.- Request for Services 3.1 Select the type of services between: Logistic services, accompaniment activities, home support. 3.2 Allow the date of service selection. 3.3 Allow the registered address or a manual alternate location and show it on the map (if corresponds) to the recollection and delivery of the patient. 3.4 Allow to show the total cost and the additional services over the base rate. 3.5 Allow Staff Support selection. 3.6 Validate Staff Support availability 4.- Service Management 4.1 See future services and cancel or reprogram the services. 4.2 Capacity of repeat the service request on future days. 4.3 Capacity to see the services history. 4.4 Capacity to see the past, current and future services. 5.- Payment Interface 5.1 Allow register the payment type: on site or online pay. 5.3 Capacity to integrate payment applications like PayPal, PayU, PSE and others. 5.4 Capacity to see the payment history 5.5 Register promo codes and the benefits of reference. 7.- Interactive Management 7.1 The users and Staff Support can register a feedback of the from each other behavior in a star rate, between 0 and 5. Also can write comments. 7.2 The register of the basic data set later on the Contact Us form. 7.3 Link to social networks. 8.- Information Query 8.1 See the cancelation policy with a money penalty that will be put by the service owner. 8.2 See privacy policy and user terms. 8.3 See the cancelation services policy 8.4 Visualization of user profiles (Client and Staff Support). 8.3 See the FAQ section 9.- Content Management 9.1 Capacity to manage the platform services 9.2 Capacity of stablish and edit the cancelation of service policy. 9.3 Capacity of stablish FAQ, privacy policy, use term. 9.4 Capacity to establish and edits the service rate by service category. 10.- Report Generation 10.1 Ability to generate reports on monthly/weekly basis for analysis for customers, services, payments, with filtering and sorting ability across result columns. 10.2 Ability to view and download reports on revenue generation. 10.3 Ability to filter these reports for specific time frames 10.4 Ability to generate complete customer history report: services, payments, logbooks, etc. 10.5 Ability to view service history and payment history. 11.- GPS 11.1 Capacity to see the service dashboard, the active services on real time. 11.3 Optional: Capacity to make a tracing of the location on real time of the Staff Support and see his ETA. 12.- Push Notification – Optional 12.1 Notification of accepted or refused service request 12.2 Notification of the Staff Support ETA 12.3 Notification of the service status. 12.4 Notification of new service request 12.5 Notification of made payments 12.6 Notification of current promotions 12.7 Notification of service cancelation.