German Player Support

MoGi Group is an award-winning multilingual video games services company. Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise? Our player support department supports over 650 games developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 200 in-house player support agents who can provide top class support in a fast-paced and active environment. Processing questions and problems from users through a ticketing system Answering queries on blogs and forums as well as social media channels Getting familiarized with the games so you can advise players Getting creative in finding solutions to technical problems and bugs Encouraging user loyalty by providing an outstanding service Contributing to studio-wide community strategies Supporting the community managers with ad-hoc tasks A native level of German with excellent oral and written skills A strong proficiency in the English language Passion for and knowledge of games Basic knowledge of social media from both user and professional points of view Keen to work in an international environment Excellent organizational skills Good knowledge of MS Office Excellent interpersonal skills