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L2 Desktop Support

₹750-1250 INR / hour

Stengt
Lagt ut over 6 år siden

₹750-1250 INR / hour

Overview Responsibilities • Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users make effective use of the facilities available to them. • Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimised. • For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved. • Regularly monitors the incidence, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services. • Provides users with information on the medium and long-term plans and policies of the organisation for the provision of desk-top systems, products and services and advises on the impact of such plans. Key Competencies • Conceptual Thinking: Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences. • Information Acquisition: Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.) • Flexibility: Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly. • Interacting with People: Establishing relationships and maintaining contacts with people from a wide variety of backgrounds. Qualifications • Candidate must be able to demonstrate the following experience: • Has 25 to 48 month’s experience in a Level 2 Deskside Support or similar role. • or • Has gained experience (typically three year’s full time or equivalent) as a competent user of computer systems and has demonstrated an aptitude for ICT work. • Prior experience of working in a customer facing, end-user environment. Technical Knowledge & Skills The following Knowledge & Skills are required for the role: • Proficient in Operating Infrastructure\Hardware with a working knowledge of the ICT infrastructure found in a corporate environment (e.g. hardware, databases, operating systems, local area networks etc.) • Proficient with desktop Operating Systems with a working knowledge of common desktop applications (e.g. Microsoft Office, Oracle etc.) • The application of automated systems to the support of specific business functions or processes. • The management of the interaction between two or more networking systems, computers or other "intelligent" devices. • Familiar with Corporate, Industry and Professional Standards Qualifications & Certifications Candidates should possess minimum 2 of the following certifications: • PC\Laptop OEM Maintenance Certification • CompTIA A+ Certification • Microsoft Certified IT Professional (MCITP) certification in desktop area • Microsoft Office Specialist (MOS) Certification
Prosjekt-ID: 15492439

Om prosjektet

19 forslag
Eksternt prosjekt
Aktiv 6 år siden

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19 freelancers are bidding on average ₹1 136 INR/time for this job
Brukeravatar
Hi, We are a 14+ years old support company. We have been providng technical support for desktop and servers since the company started. We have been managing 80+ servers and 30+ desktops. It includes all kind of linux and windows servers and all kind of desktop OS. I am very confident that I can serve you the best. I am ready to start working immediately.
₹1 083 INR om 40 dager
5,0 (2 omtaler)
2,5
2,5
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I have 4 years of experience in help desk support via chat email and call and telemarketing.
₹888 INR om 40 dager
0,0 (0 omtaler)
0,0
0,0
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I have experience in desk side support, in prestigious companies, such as Coca-Cola, banking entities in my country, and currently I work as a server administrator under windows platform and linux
₹1 308 INR om 40 dager
0,0 (0 omtaler)
0,0
0,0
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A proposal has not yet been provided
₹1 111 INR om 10 dager
0,0 (0 omtaler)
0,0
0,0
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Hi, I'm into same field from past 5years so i will be best suitable for the project will discuss further if the bid is OK
₹1 111 INR om 40 dager
0,0 (0 omtaler)
0,0
0,0
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We have a team of Microsoft certified computer engineers which have more than 4 years of experience in desktop and server support. We are a renowned brand in US healthcare industry. Quality of work is our top priority.
₹1 111 INR om 40 dager
0,0 (0 omtaler)
0,0
0,0
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A proposal has not yet been provided
₹944 INR om 1 dag
0,0 (0 omtaler)
0,0
0,0
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Hello Dear Friend. My name is Vyacheslav and would be more then happy to apply for this position you are offering. I have 5+ years of customer experience, used to work as the Night Shift Manager, responsible for the sales of the night shift, resolving issues with customers if any via chat, ticket system and phone, consulting customers worldwide in English, regarding the design of website templates. Looking forward to your reply =) Best regads, Vyacheslav
₹888 INR om 40 dager
0,0 (0 omtaler)
0,0
0,0
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IT professional offering versatile Infrastructure management skills. Worked on Enterprise Server and Network Infrastructure, Service Desk, NOC and Storage support. I am a quick learner and a team player who can handle “N” number of people under stress and hard working environment and believe to depart each and every bit of my knowledge to support people I work with. Being energetic has always been a positive side of my life and I know how to utilize it according to the circumstances. Monitoring the Infrastructure for 24x7 availability. High performance and high availability of Information systems. Monitoring production Routers, Core switches, Firewalls, Servers, IPT and MPLS. Real Time & continuous follow-up with global support teams for Critical incident resolution. Chair bridge calls for effective coordination, incident resolution, service restoration. Provide input to and coordinate the development of the Network Incident Report (NIR) and the Root Cause Analysis (RCA), including initial recommendations to prevent the re-occurrence of a similar incident. Restoration and escalation for all core Network and Server related issues. Following Incident management and Change management practices based on ITIL and IT Project Management models. Coordinating Weekly and Monthly Infrastructure Change. Core Incident management and resolution, tier 2 support, scheduled maintenance and backups, network configuration, and change management support for global IT infrastructure.
₹750 INR om 40 dager
0,0 (0 omtaler)
0,0
0,0
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Hey, I am an experienced Systems Engineer with more than 6 years of experience working for clients round the globe. I have experience troubleshooting Microsoft Windows and related applications, wireless issues and printer issues. I am also Network Certified. I charge $8/hour, but it is negotiable. I would like to have a discussion regarding the project on how to work together further. cheers Vinay
₹750 INR om 40 dager
5,0 (2 omtaler)
0,0
0,0
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As per the requirement ... having good experience and with MCITP Certification - solved thousand issues and more than 48 months of experience
₹1 111 INR om 40 dager
0,0 (0 omtaler)
0,0
0,0
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Professional Technician capable of handling issues related to Windows computers, Apple computers, all kinds of smartphones & tablets, client email configuration & other kinds of email issues and all brands of printers.
₹750 INR om 40 dager
0,0 (0 omtaler)
0,0
0,0
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I am into software development and support for the past 10 years. I am leading a team of 15 resources who work on development and support across technologies (primarily .net) This is my first bid and hopefully the first freelancing project. It would be my pleasure to work with you Thank to consider my bid. Happy to negotiate and discuss in detail
₹1 111 INR om 40 dager
0,0 (0 omtaler)
0,0
0,0
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A proposal has not yet been provided
₹1 111 INR om 30 dager
0,0 (0 omtaler)
0,0
0,0
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A proposal has not yet been provided
₹2 777 INR om 5 dager
0,0 (0 omtaler)
0,0
0,0
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A proposal has not yet been provided
₹1 111 INR om 10 dager
0,0 (0 omtaler)
0,0
0,0
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Hi, I have worked with HCL and WIPRO under OICL project i.e Oriental insurance company. and I have more than 7 years of experience. thanks
₹1 333 INR om 31 dager
0,0 (0 omtaler)
0,0
0,0

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Medlem siden okt. 26, 2017

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