IT professional offering versatile Infrastructure management skills. Worked on Enterprise Server and Network Infrastructure, Service Desk, NOC and Storage support. I am a quick learner and a team player who can handle “N” number of people under stress and hard working environment and believe to depart each and every bit of my knowledge to support people I work with. Being energetic has always been a positive side of my life and I know how to utilize it according to the circumstances.
Monitoring the Infrastructure for 24x7 availability.
High performance and high availability of Information systems.
Monitoring production Routers, Core switches, Firewalls, Servers, IPT and MPLS.
Real Time & continuous follow-up with global support teams for Critical incident resolution.
Chair bridge calls for effective coordination, incident resolution, service restoration.
Provide input to and coordinate the development of the Network Incident Report (NIR) and the Root Cause Analysis (RCA), including initial recommendations to prevent the re-occurrence of a similar incident.
Restoration and escalation for all core Network and Server related issues.
Following Incident management and Change management practices based on ITIL and IT Project Management models.
Coordinating Weekly and Monthly Infrastructure Change.
Core Incident management and resolution, tier 2 support, scheduled maintenance and backups, network configuration, and change management support for global IT infrastructure.