I see myself as a great fit for this job because, I have 10+ years of experience in telemarketing, telesales, help desk and customer service industries. I worked with highly reputed companies like HSBC, Royal Bank of Scotland and IBM. I also lived and worked for 4 years in the UK which gave me practical experience of working and interacting with western people.
Highlights of Key roles and Achievements in the past:
Global Support Center Manager (IBM)
Successfully lead a team of 5 Team Managers as direct reports, 120 support professionals and 2 data analysts. Inspired team managers and their down-line to achieve an ambitious target of increasing the number of closed tickets to 30% by reducing the time spent on each ticket by 25%.
Specialist Sales Consultant (RBS, UK)
As a sales consultant was responsible for sales and retention of RBS Insurance customers.. I maintained a call rate of 70-80 calls per day, with the highest being 130 calls in a single day, highest across the floor. Along with the calls I managed to retain and sell high value home insurance policies along with renewals.
Business Development Executive (Target Components, UK)
My role was to signup new customers and generate sales for first 3 months and pass them on to account management team. I made more than 100 phone calls a day and converted 30% of them as new accounts, which led to a 50% increase in monthly revenue.
To discuss further please call or email me.
Thank you.