Hi there!
I have over 7 years of experience providing Tier 0 to Tier 4 email and live chat customer support services for SaaS products and eCommerce stores. I have a friendly, professional demeanor and tend to be very organized, allowing me to multitask quickly. I can also write HTML, CSS, PHP, and JavaScript.
I have developed a strong expertise in many fields over the past decade. Just to name a few:
- Popular Customer Service Software and Ticketing Systems, such as ZenDesk and Intercom.
- WordPress. I’m updating or reverting WP installations, modifying their core files (only as part of advanced configuration), themes, plugins, etc., since 2006. I've even worked as a WordPress teacher.
- Account Management, Customer Success, Customer Onboarding, and Customer Retention.
- App Integrations, QA Testing, Troubleshooting Website issues, Payment Integrations, Content Creation, Web, Mobile and Software Development.
As an owner of a medium-sized website, social media pages, YouTube channels, and several blogs, I write new articles every day. I’m always focused on the quality, relevance, uniqueness, and grammar of my articles, press releases, blog posts, forum posts, and comments.
I look forward to the possibility of working together.
Sincerely,
Ivan