A good day to you,
My name is Toby, i worked for the BPO industry for 2 yrs as a billing specialist, product support, and i'm also part of retention and technical team, the client was able to provide a tool/software that could handle all those workload and just needed a qualified person to handle the work load, because of that I gained important phone support experience in those years, I am flexible at any task you throw at me because of my broad experience with different roles as customer service specialists, you can assign me to almost all aspect of customer service,