A good day to you,
My name is Toby, i worked as a customer service representative for 2 yrs as a billing specialist, product support, and been also part of retention and technical team the client was able to provide a tool/software that could handle all those workload they just needed a qualified person to handle it, and because of that I gained important phone support experience in those years, I definitely can be of help for your customer service department and because of my broad experience with different roles you can assign me to almost all aspect of customer service, also i have experience i writing proposal i have done more than a dozen, it was actually from my fathers company in which i was hired as a telephone marketer, where i have to send a proposal or letter of intent as they call it after my conversation with the prospect client so yes i can be of big help to you