Dear Sir,
I am really very interested in this Support Representative // System Administrator position. I have been working remotely as a Customer Support Representative for more than 5 years in a Canada based ISP Company. So I have much experience in customer service. I have great written and verbal communication skills. I have great troubleshooting skills. I have proficient computer skills in various software and web-based applications. I have ability to handle clients with confidence. I have demonstrated ability to prioritize tasks and manage time efficiently. I am self-sufficient, organized, resourceful and can work with minimal supervision. I am confident to deliver 100% customer satisfaction independently and efficiently.
My working experience:
Helped over 60 customers daily over phone, email and live chat to solve home phone, internet, IPTV and billing issues
Created trouble tickets in internal ticketing system
Provided customers with product information and persuaded potential customers to use our services
Entered new customer information into system software and updated information of existing customer
Generated customer’s monthly invoices and sent invoices to customers
Updated customer’s credit card information and charged customer’s monthly bill
Made outbound call for offering new services, collecting dues etc
Monitored other support agents
So I hope you will consider me for this position reviewing my skills and experiences.
Regards
Md Sumon Hossen