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Software Client Support Agent for leisure / tourism companies

$2-8 USD / hour

Stengt
Lagt ut nesten 3 år siden

$2-8 USD / hour

Job Description We are looking for a B2B Support Agent (live chat) to provide optimal customer service and contribute to the continuous improvement of our product. You will be in direct contact with our customers on a daily basis and will work closely with our teams. We are looking for people wishing to improve their skills through professional experience in an international environment. This position is to provide Level 2 technical support with active resolution of customer issues based on a broad understanding of the software features and the different customer use cases of the software. The employee must be able to describe the more complex technical problems encountered related to software failures and communicate them to internal teams. Responsibilities • Deliver quality customer service to the clients of our web application by helping them solve their problems and ensuring that they are fully satisfied. • Management of outgoing and incoming chat messages and emails in accordance with the response times and the desired level of quality. • Understand and anticipate the needs of our users, and communicate them to the rest of the teams, ensuring the proper handling and follow-up of customer issues. • Participate in the improvement of our internal processes. Proactively update internal databases and tools. • Work on our help center and help with content creation (article, demo, etc.) Job requirements • Excellent written and oral French is mandatory. • A good level in English or Spanish will be valued positively. Knowledge of Italian or Portuguese can also be interesting. • Prior experience of at least 2 years in customer support / call center is mandatory, ideally part of this experience with live chat for softwares for businesses (B2B) by subscription / SaaS. • The candidate should be very comfortable with software and applications. A background in computer science would be a plus. • High school diploma • A good knowledge of the sector of leisure / sport and tourism providers, and of their internal organization, will be a plus. • Excellent written and oral communication skills • Flexibility, positive attitude and ability to solve problems • Resistance to customer stress, positive attitude and service-oriented action • You are ambitious, dynamic, rigorous and punctual • Excellent internet connection required DETAILS OFFER • Start date: as soon as possible • Contract: freelancer, full time • Remote: Yes, 100% remote • Hours: Daytime work. 44h per week • Salary: monthly base salary [550 to 800 US$ according to experience] + bonuses • Bonuses: language bonus + Saturday-Sunday work bonus if desired / necessary. Company : Bloowatch
Prosjekt-ID: 30557048

Om prosjektet

14 forslag
Eksternt prosjekt
Aktiv 3 år siden

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14 freelancers are bidding on average $6 USD/time for this job
Brukeravatar
Hello, I am a polished, professional customer service rep offering: • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. • Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Looking forward to your response.
$6 USD om 44 dager
5,0 (4 omtaler)
4,5
4,5
Brukeravatar
Hi there, Thank you for your job's opportunity ! I'm a Multilingual French Customer representative well-versed in Chat, Email handling, telephone skills and customers problem's resolutions. I have been working as a support agent on different CRM applications like Zendesk and Shopify acting as a Chat operator and email support also, as telephone support agent handling inbound and outbound calls of customers. When comes to customer support, i'm an expert because i know how to make our customers happy and delighted by always delivering premium services to them. Furthermore i have been acting as a Facebook Ads expert, advertising products and services, answering customers queries and moderating comments by removing bad comments. I'm ready to discuss further this current job's opening with you and see how i can improve your process ! Regards
$5 USD om 50 dager
5,0 (9 omtaler)
2,3
2,3
Brukeravatar
Hello, my name is Paula, I am very interested in working with you. I am an engineer with experience in project management and online projects. I have plenty experience as freelancer, I have worked as virtual assistant and doing technical support to clients helping them with their doubts or problems, writing reports, etc. I also have experience in management and doing different administrative tasks, so I am sure that I am good fit for your project. I have full time, I can start right now. Please contact me for more information. Regards.
$8 USD om 40 dager
3,9 (2 omtaler)
2,4
2,4
Brukeravatar
Hi, I have 10 + year of experience in technical support. Please do let us know for detailed discussion on it. Thank You
$8 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hello, good day! Please allow me to work for your company. Here are my skills and work experiences. Accounts: • Airlines (United Airlines - 1 year work experience) - Customer Support - Local (US) and International (Global) Reservations - Refund - Upselling • Telecommunications (Truphone Ltd. - 2 years work experience) - Global Customer Support - Global Technical Support - Troubleshooting (Devices: iPhone, iPad, Apple Watch, Android, eSIM, IoT) Phone • Inbound • Outbond • Customer Support • Business-to-Consumer (B2C) • Business-to-Business (B2B) • Enterprise Email • Customer Support • Business-to-Consumer (B2C) • Business-to-Business (B2B) • Enterprise Tech • Troubleshooting • Installation • Provisioning • Termination Sales • Upselling Billing • Credit Adjustment • Debit Adjustment • Refund Tools & Softwares: • Avaya • New Voice Media (NVM) • Cerillon • Salesforce • Outlook, Gmail • Microsoft Word • Microsoft Office • Microsoft Excel • Microsoft Powerpoint • Microsoft One Note • Adobe Photoshop • Canva Certification: • Google Ads Search
$5 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hello, I saw your post regarding customer support. I am confident to apply for this position and help you with your future endeavors. I would like you to know that I have 6 years of experience with customer support, phone, and email support. I've handled an e-Commerce and SaaS account before, part of my task is customer support, order fulfillment, and communicating with suppliers. Skill Set: Research (Verifying Companies) Order fulfillment Order Tracking Email Handling / Managing Calendar Management Customer Support Google Suite Microsoft Office Shopify Trello Guru ReAmaze Zendesk Slack Magento WooCommerce
$7 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
I have an experience in customer service and I promise to love and support clients in a very professional manner. I hope you would give me the chance to work with you.
$5 USD om 44 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
I have experience related to Tourism as I have completed my graduation related to customer relationship and tourism management
$5 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
I am having 4 years of experience in Windows System administration, network administration, Database Administration and Azure Cloud environment. I can work according to the client and complete the task within given period of time.
$4 USD om 30 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hi, I was very delighted to know that you have a vacancy in taking the role of an Email Support Associate at your company. I have reviewed your job description on the website and it was clear that you are looking for a candidate who is extremely familiar with the responsibilities associated with the role, and can perform them confidently. I am certain that I have the necessary skills to successfully do the job and meet above expectations. I am highly trainable and can easily learn tasks. I am a result-oriented professional who has been consistently praised efficient and effective by my co-workers and management. Moving forward, I can dedicate more hours/ week to your company, and my daily hour rate is negotiable. I am very excited to assist you in the success of the company. Please feel free to contact me directly to discuss this position further. Kind regards, Luisito Ocho Customer Service Specialist
$6 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
I believe that my more than 9 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills. I'm up-to-date with the current technologies, like desktop sharing (teamviewer, citrix, gotomeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (ringcentral, vicidial and other dialers). I have experience with word-processing software and spreadsheets (e.g. MS Office, google drive) and I'm knowledgeable with online calendars and scheduling (e.g. Google Calendar).
$5 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0

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Medlem siden aug. 9, 2017

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