Dekstop Support Engineer

I require a freelancer to come in to support my company on adhoc projects in desktop support and networking administration. This is an ongoing project and we are firm on going ahead to hire freelancers for this. Below are some of the responsibilities for this project: • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable drops • Swap‐Out and, troubleshoot software issues; Reimaging computers/hard drives • IMACD function including installation and decommission • Backing up and restoring user data where requested • Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts • Assist on Incident and Problem Management activities • Taking ownership of issues through to resolution on all appropriate requests • Categorize and prioritize end user support requests (Incidents) and Service Requests by utilizing ticketing system to track tickets and provide up‐to‐date status and information • Move equipment associated with escalated help desk Incidents and Service Requests • Performing asset inventory activities where requested as well as manage the disposal of the asset to a 3rd party contractor • Provide support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labour and incidental travel expenses shall be funded by Client (e.g. meals, travel, and lodging) in accordance with the Agreement • Adhere to ticket response and resolution SLA’s as agreed upon. • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues