Concordia is a diverse, international specialty pharmaceutical company focused on generic and legacy pharmaceutical products. Concordia has an international footprint with sales in more than 90 countries, and has a diversified portfolio of more than 200 established, off-patent products. Concordia also markets Photofrin® for the treatment of certain rare forms of cancer. The Company operates out of facilities in Oakville, Ontario and, through its subsidiaries, operates out of facilities in Bridgetown, Barbados; London, England and Mumbai, India.
Concordia is a public company; its common shares trade on the Toronto Stock
Exchange and on the NASDAQ Global Select Market. The purpose of this Policy is
to provide directors, management, employees and others considered to have a
special relationship1 (each, a “Concordia Person”) with Concordia direction on: (a)
the process and restrictions for public disclosure made by Concordia, (b)
restrictions on trading securities of Concordia, and (c) on the use and handling of
confidential information of Concordia.
References to Concordia in this Policy include Concordia International Corp. and all
of its subsidiary entities, including the businesses operated by those entities.
Have worked for 7+ years full time in IT sector. For past 1 and half year handled different projects as a freelancer. I am always eager to learn new technologies and platforms and give my best.
Here is a snapshot of my experience-
• Experienced in writing SQL queries.
• Provided good quality data entry support in previous projects.
• Worked on data processing and Internet research projects.
• Also worked on manual testing of new versions of software on websites, mobile app creating test cases.
• Good understanding of ITIL concepts.
• Involved in sales activities like explaining new features/modules and promotional offers to clients.
• Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc.
• Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language.
Thank you for being specific with the job requirement. From the sounds of it, you need someone with technical and dynamic customer service experience. I can be just that. With over 9 years' experience in customer service and technical support, I will step in and make an immediate contribution to this job.
I can speak with customers, answer their queries, and resolve their problems promptly to increase the customer satisfaction and sale if required. As a customer service rep, I research and resolve customer issues while consistently maintaining the CSAT & sales. In addition, I am an energetic, self-motivated team player. I know how to work efficiently with business goals in mind.
I look forward to having a discussion over the phone so we can discuss this project in detail.
Thanks,
Ajit Patil
Hi There,
I am a self-motivated and organised account manager, with English as a first language (I am British after all). With 16 years of Account Management experience in small start-up environments, as well as large multinational corporations. I am well versed in managing clients of all sizes, across the various mediums and have a proven track record for driving customer satisfaction, account retention and building long-term sustainable and successful partnerships. Most importantly, I take pride in providing a good customer experience, whilst troubleshooting and resolving client complaints and queries.
I look forward to hearing from Concordia.
Best regards,
Holly
I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization.
I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel.
I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills.
I am interested in applying for your Customer Support post. I believe that my skills set and experiences will help me do the job well.
I am working as a Live Chat Support/Email Support at SETVNOW using Zendesk tool for over a year. This involves giving answers to satisfy and meet the needs of our customer. With my live chat support experience, I usually handle 5-6 customers at the same time. Multitasking is my expertise.
Prior to this, I am also a Customer Support Expert for 7 years in Convergys. My work focuses on customer service satisfaction, technical troubleshooting, bill explanations and sales upgrade on chat, voice and email support in one of the biggest cable company from U.S. I got promoted to handle a team and coach representatives in developing their way of giving high level of customer satisfaction.
I am keen to details, very determine to always do my best at any assigned task and I am never late since I can manage my time well. I can be easily trained and is highly adaptive to changes. I am a very goal oriented person and I would be happy to render my service and be a part of your company.
