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Customer Service Representative

$15-25 USD / hour

Stengt
Lagt ut over 2 år siden

$15-25 USD / hour

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support.
Prosjekt-ID: 31007607

Om prosjektet

41 forslag
Eksternt prosjekt
Aktiv 3 år siden

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41 frilansere byr i gjennomsnitt $19 USD/time for denne jobben
Brukeravatar
Hello, I understand you are in need of a Customer Service Representative. I am very well trained and experienced. I am confident that my 10 years of experience in the BPO industry as well as my 12 years experience of being a Freelance VA doing project management,administrative tasks, customer support/service, email and chat support, lead generation, appointment setting, social media management and more makes me a right fit for the job. I have played a major role in promoting the growth and success of my previous projects. I am an effective organizer and planner. I am more than happy to share and apply best practices and or learn more and bring out the be part of the project's success. I am hardworking, reliable, trustworthy, resilient, fast learner and very optimistic.I pay attention to detail and I can work with minimal supervision. I'm up-to-date with the current technologies, like desktop sharing (teamviewer, citrix, gotomeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (ringcentral, vicidial and other dialers). I have experience with word-processing software and spreadsheets (e.g. MS Office, google drive) and I'm knowledgeable with online calendars and scheduling (e.g. Google Calendar) and more but still, I am very much willing to learn and grow. I can start anytime at any timezone you may require. I can forward my resume for your reference. Thank you and I would would love to hear from you on how we can start.
$15 USD om 40 dager
5,0 (1 omtale)
6,8
6,8
Brukeravatar
Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk, asana, etc. https://www.freelancer.pk/projects/customer-support/Project-for-First-Step/reviews https://www.freelancer.pk/projects/customer-service/Customer-Service-Representative-URGENT/reviews Kindly message me to discuss further Thank you Faiza Bilal
$15 USD om 40 dager
5,0 (102 omtaler)
6,7
6,7
Brukeravatar
I have been onto the customer service industry for more than 19 years and been through all the stages and trends for customer service management and deliverance.
$30 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Having worked for a highly competitive Company for more than 19 years, I have acquired good experience and exposure in my field of expertise that could make use of my range of my knowledge skills and values. Knowledge in Microsoft Office package, typing speed of 50-55 WPM, document editing, proof reading, data entry and customer service and negotiation. Ability to effectively establish an excellent client rapport, resent information and respond to queries from internal associates, clients and general public. Ability to work under tremendous pressure both individually and as part of a team.
$30 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hi there, I am glad to inform you that I am a professional Virtual Assistant, Customer Support and an Administrator with 3 years of experience. I can handle incoming and outgoing customer support calls, emails & chats maintaining the best KPIs needed by you, achieving the highest customer satisfaction, highest net promoter scores & highest call quality score. I have previous experience, working as a customer service representative in a pharmaceutical company. How soon do you need me to start? I can independently handle all customer support calls, emails, chats. Looking forward to your quick response.
$20 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hello! How are you? Thank you for giving me the opportunity to apply for this project. My name is Edwin Benavidez. I am from Nicaragua but actually, I live in Canada. I know how to Manage programs such as google docs, excel, powerpoint, etc. I have worked as an assistant to a Spanish businessman who has a podcast and the truth is that all the clients and jobs I have done have been successful. I was also working as a Sales Development Representative. I know how to handle The Trello, Asana, and Airtable platforms. I am a very responsible person and I can keep a positive, and professional attitude with the customers at all times. I can answer their inquiries and I will respond properly, I know that I can answer them through various channels. I know you don't know me but when you do it you will see that I am an extraordinary person that always gives the best in each project. I can process the orders and all the responsibilities required i will keep the customers happy I have the Ability to stay calm when customers are stressed or upset and I am also comfortable using computers. I have the experience you need. I hope you give me the opportunity to help you. I know you will not regret it. I also speak English, French and spanish is my first longue. I have time available and I want to help you. I know that I can do this job. I hope you consider me part of your team to help you perform all these tasks successfully. Thanks for your time Edwin Benavidez
$15 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hi there, I saw your job post, and you are looking for a CSR. I'm the one you're looking for. I used to work as a Customer Service Representative in a telco company. I enjoy having conversations with prospective clients. Having a good relationship with them leads to new opportunities, and that's what we all want. Regarding the training and experience in the past, I'm confident s that my skills and strategies effectively grow client's businesses. I'm am looking at this as a long-term opportunity for us to work. Let me know, and we can set up a time to talk. Warm Regards, Elvira
$15 USD om 30 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Dear Hiring Manager, When I learned of your need for a Customer support, I felt compelled to submit my resume for your consideration. As a reliable, self-motivated, and efficient support with experience providing remote administrative and personal support to your company clients across the globe, I am confident that I would be a valuable asset to you. Backed by my superior communication and multitasking capabilities, I excel at providing exceptional off-site support and generating optimal productivity and success for businesses. Highlights of my experience include… Performing extensive support functions—including managing web content, communicating with teams, sending newsletters, and coordinating general operations—while maintaining a consistent level of professionalism and accuracy. Communicating consistently via phone, email, and Skype, ensuring reliable ongoing contact throughout the day. Demonstrating proficiency in a wide array of software programs, including social media channels. Balancing multiple tasks within time-sensitive environments while providing top-level organization and interpersonal skills. Regards, Fatima K.
$25 USD om 42 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
I'm been a customer service representative for 2yrs in a telecommunication company and also for Opera ads just for 3month before the lockdown last year. Though I have a bsc in mathematics, I relate naturally with people. When given a task I ensure I deliver to your requirement and to establish a good relationship with you and my customers. I will be most grateful when given this opportunity to showcase my abilities and to fulfill your request. Thank you sir/ma.
$22 USD om 20 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
i am working as a bussiness correspondent of reputed bank as well i am also authorize distributor of bio green biodegradable product can search in net
$15 USD om 30 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hello. When it comes to work, I take it seriously. My goal is to satisfy my clients and their potential customer. I do not mess around. If was given a task, I do it with passion and integrity. What will you do if you hire a well experienced person if they will just take advantage of you? I am a Filipino. We value trust and respect to other people. I am a hardworker and believe me, I can help you with your business and this project! Let us work together for you and for my future!
$15 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hi client! This position is just right for me as I am an experienced customer service representative agent experienced in handling phone calls, customers orders and complaints for over 2 years. I’m also very proactive and good at problem solving. I’m also very proficient in English speaking as it’s a native language for me. I’m bidding for $20 per hour and I can guarantee consumer and customer satisfaction as I’m calm and tolerant and always ready to listen and help. Also efficient in data collection and the use of Microsoft office... really hopeful for this chance. Thanks . Faith
$20 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
I am an experienced 3 years of hospitality experience at The Residence Bintan and I'm interested because my experience as junior bartender, 6 month as Bar Man at Papandayan Hotel Bandung. This experience has provided me with thorough knowledge of speak English language to be polite and handling guest to be clearly,I have developed my customer service,coffee,cocktail and mocktail making. I am service-focused,hard working,and self-motivated, with a passion for keeping up to date with the latest my weakness to be a good personal.
$20 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hello, goodday, i have great experince working in multinational companies, provided customer support inside USA. Please message me, would love to share my CV with you. Thanks
$20 USD om 60 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
I have a total of 6 years work experience in this field and am confident that I am the best candidate for your vacancy also I have 6 years in the hospitality industry which prepared me well to handle customer service. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers also helping with retentions for the company. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success. I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls daily. I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers. Should you find interest in my application, then I will be available for an interview at your convenience. I have attached my resume and I encourage you to contact me regarding my application. Yours sincerely, Nyaradzo May
$15 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant, and experience working as a technical support professional supporting Microsoft O365 customers/users regarding Microsoft exchange online, Azure and outlook issues for 1year and 3months via phone calls, emails or chat. I believe with the skills and knowledge gained in that time I can make an impact and perform well. Please contact me.
$20 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
I have worked as a telecaller earlier and can communicate in english very well. I am already working in incident management in my main job so I could use a few management skills here. I am patient and can explain customers the best way they could understand.
$20 USD om 20 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
I have gone through your project.i found it related to my field of work. if you want me to start working please ping for further discussion about project.
$20 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Hey sir. am an expert on freelancer online job with much experience I have a very good communication skills morals, and understanding and also give customers good attention towards their complaint and also help them to provide a final solutions to their complex problem. I have worked with several client on a different types of online job like Data entry, Research, customers services, support Email and lot more. Approve this project to me and see how progressive your company will step up.
$22 USD om 7 dager
0,0 (0 omtaler)
0,0
0,0
Brukeravatar
Dear sir/madam Arabic is my mother language, and English is my second language. Because I have ben working in a customer service for 10 years it becomes one of my skills and passion so, I go through your project details and I understand it very well. I can get reliable work on a daily basis and perform the task as per your instructions. I can describe myself as follow:" professionalism is my target, your satisfaction is my success, and high driver quality is my ambition. That is the reason why I chose to write to you. If you see I am shortlisted I am ready to start immediately.
$15 USD om 40 dager
0,0 (0 omtaler)
0,0
0,0

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