I have a very good experience doing this type of work. I have worked on tickets and have handled inbound calls and very much interested in customer service .Have 7+ years of experience, Skilled in designing & conducting customized training programs Handling client calls on daily basis with HP, Xerox, State Farm Insurance, etc. Can work on Predictive and preview dialer. Handling customer query on the call and resolving the issue as per customer expectation. Dedicated to exceptional customer service with the ability to cultivate positive rapport and nurture relationships by offering services beyond expectations. Developing and leading effective customer service ensuring customer success through pragmatic partnership with customers and other cross functional teams. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines.
I have worked on multiple domain as CSR and was also a part of 3rd party warranty company as ADM handling HP/xerox/samsung etc., customer service.
I Like communicating with customers and solving their problems but I love the moment when customer sounds very happy and delighted with service I provide!!!
Let me know If I can be a part of your team and can help you on your project to make your customer satisfied and delighted with service.
Thanks & regards,
Nikita L.