''DONE''
Hi,
My name is Peter Brkan and I am from Slovenia but I currently live in Nicaragua. I was attracted by your job offer because I believe I can provide customer service at the highest level.
In the year 2004, I started to work in the biggest credit card center in Slovenia as an agent in a call center. We were offering phone/email/ fax support to the clients. In the year 2009, I started to work in FIS Global as technical support for client banks worldwide and for in-house agents in Slovenia, Serbia, and in the USA. This support was mostly done through different types of chat systems, emails, and phone. Customer support was one of my roles until 2015 when the corporation decided to close the office in my country.
Now I would like to offer my experience and knowledge to you. Also, I am a quick learner so even if you use slightly different CS software than I am used to, I will get it in no time.
My other skills and abilities:
- German language (I am bilingual Slovenian/German)
- Croatian language (Fluent)
- Serbian language (Fluent)
- Details oriented
- Good stress management
- Quick learner (and curious by nature)
Thank you and kind regards,
Peter Brkan