Zendesk Jobs

I need someone who can remain online from home throughout the working day, greeting visitors on our website and answering their questions in real time through live chat. Almost all inquiries you will see are straightforward: order status checks, product details, basic account questions—nothing highly technical—but they must be handled quickly, courteously, and documented in our CRM as you go. While live chat is the primary channel, the ability to reply to an occasional general-inquiry email would be helpful, so clear written English is essential. If requests move beyond general information, you’ll simply flag them for our in-house team; no phone work is required. Deliverables • Continuous live-chat coverage during the agreed shift • Accurate, well-tagged c...

Busco a alguien que se encargue de mi servicio al cliente general y mantenga una comunicación impecable con cada usuario. Tu misión: • Responder consultas generales de manera clara, cordial y profesional. • Seguir las guías de estilo y plantillas que compartiré, asegurando coherencia en cada respuesta. • Mantener tiempos de respuesta rápidos; registrar dudas frecuentes y escalar los casos que requieran atención especial. Recibirás acceso a la bandeja de entrada, historial de conversaciones y un FAQ actualizado para que puedas resolver la mayoría de las preguntas sin demoras. Valoro la proactividad: si detectas mejoras en el flujo, quiero escucharlas. Entrega diaria esperada: 1. Conversaciones atendidas y re...

I need reliable agents to staff our live-chat widget during standard business hours (exact time zone will be confirmed together). You will greet visitors, answer their questions, resolve simple issues on the spot, and smoothly hand off anything complex to our internal team. Tools such as Zendesk or Intercom will be available, along with a concise knowledge base, so you should already be comfortable navigating similar platforms and documenting each interaction in clear, accurate English. Deliverables • Continuous live-chat coverage Monday–Friday, business hours only • First-reply time under 60 seconds, friendly and helpful tone maintained throughout • End-of-day transcript export with notes on unresolved or escalated tickets Acceptance Criteria • 90 %+ cu...