Endringsledelse Jobs

Our ServiceNow instance handles the full ITSM ticket load—incidents, changes, service requests, essentially every standard IT ticket we raise. Today many of those steps are still manual, scattered across e-mails and ad-hoc approvals. I need those repetitive touches removed and replaced with robust, auditable automation built directly in ServiceNow. Scope of work • Build advanced, rules-driven workflows for Incident, Change and Service Request management using Flow Designer (or the legacy Workflow Editor where it still makes sense). • Orchestrate cross-module hand-offs so a single ticket can trigger follow-on tasks or child records automatically—no swivel-chairing across modules. • Leverage IntegrationHub and REST/Scripted APIs where outside data or externa...

Saya memerlukan dokumen Prosedur Operasional Standar (SOP) khusus untuk divisi produksi. Fokus utamanya adalah mengurangi kesalahan di setiap tahap proses, mulai dari penerimaan bahan baku hingga pengiriman produk jadi. Lingkup pekerjaan: • Memetakan alur kerja produksi yang ada, mengidentifikasi titik rawan kesalahan, lalu merumuskan prosedur yang jelas dan ringkas. • Menetapkan standar inspeksi kualitas, titik pemeriksaan (check-point), serta langkah korektif bila terjadi deviasi. • Menyusun urutan tugas, tanggung jawab per posisi, dan formulir pendukung (checklist harian, log sheet, atau template laporan). • Mencantumkan instruksi keselamatan dasar yang relevan dengan proses produksi, tanpa mengambil alih ruang lingkup SHE terpisah. • Memberikan pan...

I’m ready to move quickly on a company-wide resilience uplift and need an experienced BCP/DR professional who can take the lead on driving our continuity and recovery programs. Your core remit will be to design and steer an end-to-end Business Continuity & Disaster Recovery framework, then embed it across the organisation through practical governance, clear playbooks and targeted coaching. While audit knowledge is useful, the real value here is your assurance-and-advisory mindset—someone who can stand shoulder-to-shoulder with senior stakeholders, challenge assumptions and translate strategy into live, test-ready capabilities. Key activities you’ll jump into immediately: • Shape and run our BCP and DR programs, aligning to current regulations and industry bes...

Senior Qualitätsmanagement-Freelancer | Automotive | Luft- & Raumfahrt | Medizintechnik | Maschinenbau | SQE | APQP | Audits | Lieferantenmanagement ________________________________________ Projektbeschreibung Ich unterstütze Unternehmen aus den Bereichen Automotive, Luft- und Raumfahrt, Medizintechnik sowie Maschinenbau mit praxisorientiertem Qualitätsmanagement – flexibel vor Ort oder remote. Mit langjähriger Erfahrung im Supplier Quality Management (SQE/SQM), Qualitätsmanagement (QM/CQM), Produktions- und Kundenqualitätsmanagement begleite ich nationale und internationale Projekte entlang des gesamten Produktentstehungs- und Serienprozesses – von der Lieferantenentwicklung bis zur nachhaltigen Serienabsicherung. Mein Fokus liegt auf der prof...

I need ongoing help with Overlém support on a part-time schedule. The work centres on troubleshooting user issues, guiding them through fixes, and keeping the environment running smoothly without full-time commitment from either of us. You should already be comfortable working with Overlém, diagnosing common faults, applying patches, and documenting the steps you take so I can follow along later. Because this is strictly technical support, clear written communication and the ability to connect remotely are essential. If you have handled ticket queues or live chat before, that experience will fit perfectly here. Please outline your Overlém background, the typical response times you can guarantee, and any relevant certifications or success stories. Deliverables • ...

Background: You are the newly appointed Manager Service Delivery at Etihad. This role sits at the intersection of Guest Experience, Product, and Flight Operations, ensuring that all inflight service concepts are not only aligned with Etihad’s premium brand, but are also practical, intuitive, and consistently deliverable by cabin crew. Recent feedback from crew and operational stakeholders has highlighted: • Service concepts that are well-designed from a brand perspective, but difficult to execute consistently onboard. • Variability in delivery driven by differences in crew experience and operational conditions. • Complexity in service workflows impacting efficiency during key service moments. • Misalignment between Product, Guest Experience, and Operations on what...

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